Problem Causes And Suggestions - Sierra Wireless AirCard 550 User Manual

Problem Causes and Suggestions

When properly installed, the PCS Connection Card is a highly reliable
product. Most problems are caused by one of these issues:
The wrong driver has been installed.
System resources required by the card are in use by other devices.
Network coverage is not available (either because you are outside the
coverage area, or because of an account or network problem).
This section describes how to diagnose and solve these and other
problems. If, after reading this section, you are unable to resolve a
problem, please visit
Service Solutions at 1-888-211-4PCS (4727).
Error: Searching for PCS Connection Card...
The PCS Connection Manager Software displays this message:
"
Searching for PCS Connection Card....
Possible Causes
The card is not completely
a.
inserted into the PC Card slot.
The wrong driver is installed for
b.
the card.
There is a resource conflict.
c.
Error: Splash Screen is Frozen
The splash screen of the PCS Connection Manager Software is frozen.
Possible Causes
If you are unable to resolve this
•
problem by restarting your PC,
you may have a resource conflict.
Section 3: Using the PCS Connection Card
98 3F: Troubleshooting Tips (Notebook PC)
www.sprintpcs.com
Suggestions
Eject and reinsert the card.
a.
See "Reinstalling the PCS Connection
b.
Card Driver" on page 101".
See "Resolving Resource Conflicts" on
c.
page 107.
Suggestions
See "Resolving Resource Conflicts" on
•
page 107.
or contact PCS Customer