Help - Motorola AXH01 User Manual

12.

Help

Unable to open the Alexa App
• Force close the app.
• Restart your cell phone.
• Uninstall and reinstall the app.
• For further help you can go to Apple or Google support.
iOS - https://getsupport.apple.com/
Android - https://support.google.com/android/
No dial tone
• Use only the telephone line cord supplied.
• Check that the telephone line cord is connected properly.
• Check that the AC power is connected properly and switched on.
No display
• Check that the batteries are inserted correctly and fully charged. Use only
approved rechargeable batteries supplied.
• Check that the handset is switched on. Press and hold
• Reset the unit by removing the batteries and disconnecting the AC power.
Wait for around 15 seconds before connecting it again. Allow up to one
minute for the handset and base to synchronize.
LCD does not light up during operation
• Battery charge is low. Fully charge the batteries.
Signal icon is not white
• Handset is out of range. Move closer to the base.
• Check that the AC power is connected properly.
Keypad does not seem to work
• Check that the keypad lock is not on.
Battery icon is not scrolling during charge
• Adjust the handset slightly on the charger.
• Clean the charging contacts with a cloth moistened with alcohol.
• Check that the charger power is connected properly.
• The battery is full. The battery icon will appear steady on the display.
No Caller Display
• Check with your network operator.
• The caller may have withheld their number.
Caller Display doesn't show the name of the caller
• The record cannot be found in the contact list.
• Check that the correct name/number is stored in the contact list, with the
full area code.
Cannot register a handset to the base
• The number of handsets that can be registered is dependent on the base.
Check that correct PIN code (default is dependent on the base) has been
entered.
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Help