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Motorola AX Series Quick Start Manual

Wireless home telephone with alexa built-in.
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Motorola AX Series
Wireless Home Telephone
with Alexa built-in
Quick Start Guide
For use with models:
• Motorola AXH01
• Motorola AXH02
• Motorola AXH03
• Motorola AXH04
• Motorola AXH

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Table of Contents

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  • Page 1 Motorola AX Series Wireless Home Telephone with Alexa built-in Quick Start Guide For use with models: • Motorola AXH01 • Motorola AXH02 • Motorola AXH03 • Motorola AXH04 • Motorola AXH...
  • Page 2 What’s in the box If you have purchased a Motorola AXH01 single pack, the following contents will be included in the box: 1 x Base 1 x Charger cradle 1 x AC power adaptor 1 x AC power adaptor for the base...
  • Page 3 If you have purchased a Motorola AX multi-pack, all additional handsets come pre-registered to the base. However, if you have purchased an additional handset separately, you must register it to your Motorola AX base before it can be used. On the base: Press and hold button for more than 5 seconds.
  • Page 4: Getting Started, Installing The Base

    An iOS/Android smartphone device with the Motorola hellovoice app • and the Amazon Alexa app installed, these can be downloaded free from your app store by searching for ‘motorola hellovoice’ and ‘Alexa’. Installing the base Plug the Ethernet cable into the...
  • Page 5 Insert the batteries, installing and charging the handset Remove the battery cover from the back of the handset and insert the rechargeable Ni-MH battery cells supplied. Please note the ‘+’ and ‘-’ markings inside the battery compartment and insert in the correct direction.
  • Page 6: Overview Of The Handset

    Overview of the handset Ring indicator Display Right soft key Left soft key Scroll up Volume up Scroll left Contacts Scroll right Flash Call list Intercom Talk Hands-free Alexa key Scroll down End call Volume down Power on/o Exit Speed dial keys Toggle the Caller ID format Change case...
  • Page 7 Line In Use – When another handset is on a landline call. Voicemail – If you have subscribed to a voicemail service offered by your telephone service provider, Motorola AX handset can notify you when you have new voicemail messages.
  • Page 8: Overview Of The Base

    AC Power Socket LED color State Steady on Your Motorola AX device is connected and Alexa service is ready. Quick flashing When a handset is in use. This can be when a handset is engaged on a landline call or on an Alexa call.
  • Page 9: Menu Map

    1 You must have allowed access to your contacts in the hellovoice app for the contacts list to be available on your Motorola AX handset(s). 2 Caller ID shows you who is calling and includes date and time of calls.
  • Page 10: Navigating The Menu

    Downloading the hellovoice app and signing in To complete the set-up of the Motorola AX device you will need to download the hellovoice companion app, this supports set-up and interaction with the Motorola AX series.
  • Page 11 Alexa and tap Continue. Note Only one Motorola AX device can be set up at a time. If it cannot find your Motorola AX device, check your base AC power adaptor is securely connected and the Ethernet cable is plugged into the router and check your smartphone is connected to the same Wi-Fi network the base is connected to.
  • Page 12: Set The Date And Time

    Continue. 17. You can now plug the other end of the telephone line cord into the telephone wall jack. Your Motorola AX device is now ready to use. Note If the Alexa key is pressed before the set up is complete the screen Account error.
  • Page 13: Making Calls

    Making calls 10.1 Landline calls The Motorola AX gives you direct access to your smartphone contacts: You can now call a contact via your handset using Alexa: 1. Press 2. After the beep, say for example “Call Mom”.
  • Page 14: Making Intercom Calls, Answering Calls, Ending A Call, Call Blocking

    10.3 Making intercom calls If more than one handset is registered to the base, an internal call can be made between handsets. 1. If 2 handsets are registered to the base, press and hold u and the other handset rings automatically. 2.
  • Page 15: Handset Locator

    11.2 Unblock a number You can view and unblock a number via the hellovoice app. 1. Open the hellovoice app on your smartphone. 2. Tap on Settings. Call Blocking. 3. Tap on 4. Scroll to the entry you want to unblock and swipe left. Unblock 5.
  • Page 16: Calls List

    Calls list 14.1 Motorola AX calls list Landline calls will be logged in the Motorola AX calls list and also in the hellovoice app. Press the right soft key Calls to enter the All Calls list.
  • Page 17 An alarm, reminder and timer will sound on the handset that it is activated on. Announcements Alexa can make announcements from your Motorola AX to all other compatible Alexa enabled devices on your account. 1. Press 2. After the beep, say for example “Announce dinner is ready.”...
  • Page 18 Things to try – just tap and say: To do this... Say this... Ask Alexa to make landline calls to “Call (Mom).” your contacts or to other numbers “Call (Mary’s) mobile.” supported by your landline service “Call (John) on his home phone.” provider.
  • Page 19 Alexa Skills “What are your popular skills?” “Let’s play a game.” “Help me sleep.” “Teach me something.” Music & Radio “Play music for cooking.” “What song is this?” “Play pop from the ‘90s.” “Play the station Jazz FM on TuneIn.” Audible Audiobooks “Go back.”...
  • Page 20 • Reset the Motorola AX device by removing the batteries from the handset and pressing the RESET button on the base. Wait for around 15 seconds before connecting it again. Allow up to one minute for the handset and base to synchronize.
  • Page 21 No display • Check that the batteries are inserted correctly and fully charged. Use only approved rechargeable batteries supplied. • Check that the handset is switched on. Handset does not ring Refer to No dial tone section above. • • Check that the handset ringer volume is not set to off.
  • Page 22 • Reset the Motorola AX device by removing the batteries from the handset and pressing the RESET button on the base. Wait for around 15 seconds before connecting it again. Allow up to one minute for the handset and base to synchronize.
  • Page 24 LLC. and are used under license. All other trademarks are the property of their respective owners. © 2019 Motorola Mobility LLC. All rights reserved. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Motorola AX Series QSG (USA_Issue 2)

This manual is also suitable for:

Axh03Axh04AxhAxh01Axh02

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