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Motorola AX Series User Manual

Wireless home telephone with alexa built-in
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Motorola AX Series
Wireless Home Telephone
with Alexa built-in
Full User Guide
For use with models:
• Motorola AXH01
• Motorola AXH02
• Motorola AXH03
• Motorola AXH04
• Motorola AXH
The features described in this User
Guide are subject to modifications
without prior notice.



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  Summary of Contents for Motorola AX Series

  • Page 1 Motorola AX Series Wireless Home Telephone with Alexa built-in Full User Guide For use with models: • Motorola AXH01 • Motorola AXH02 • Motorola AXH03 • Motorola AXH04 • Motorola AXH The features described in this User Guide are subject to modifications...
  • Page 2 Welcome... to your new Motorola AX Series Wireless Home Telephone with Alexa built-in! This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call or use Alexa you will need to set up your phone.
  • Page 3: Table Of Contents

    Getting started ................8 Installing the base .......................9 Installing and charging the handset batteries ..........10 Getting to know your phone ............. 11 Overview of the handset ..................11 Overview of the handset display ................ 13 Overview of the base....................14 Navigating the menus .....................
  • Page 4 Contacts ..................32 Viewing details of a contact ................32 Predialing a contact ....................32 Caller ID ..................33 Missed calls notification ..................33 Motorola AX calls list ....................33 8.2.1 View an entry ..................... 33 8.2.2 Delete an entry ..................34 8.2.3...
  • Page 5 Dial mode ....................42 11.3.4 Area code ....................43 12. Default settings ................44 13. De-registering Motorola AX device from Amazon Alexa and hellovoice apps ..............45 14. Deleting hellovoice account ........... 46 15. Technical Specifications ............47 16. Help ....................48 General information ..............51...
  • Page 6: Safety Information

    Safety information Important This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the US. Follow these safety precautions when using your phone to reduce the risk of fire, electric shock, and injury to persons or property: •...
  • Page 7: Installation Guidelines

    Installation Guidelines • Read and understand all instructions and save them for future reference. • Follow all warnings and instructions marked on the product. • Do not install this product near a bath tub, sink, or shower. • Operate this phone using only the power source that is indicated on the marking label.
  • Page 8: Getting Started

    Getting started Important • Do not place your Motorola AX device in the bathroom or other humid areas. • Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens, heating appliances and direct sunlight. • Avoid areas of excessive dust, moisture and low temperature.
  • Page 9: Installing The Base

    Installing the base Plug the Ethernet cable into the socket on the rear of the base and plug the other end into any spare Ethernet port Plug the AC power jack into on the router. the socket on the rear of the base and the AC power adaptor into the power outlet.
  • Page 10: Installing And Charging The Handset Batteries

    Installing and charging the handset batteries Remove the battery cover from the back of the handset and insert the rechargeable Ni-MH battery cells supplied. Please note the ‘+’ and ‘-’ markings inside the battery compartment and insert in the correct direction. Slide the battery cover back into place.
  • Page 11: Getting To Know Your Phone

    Getting to know your phone Overview of the handset A Ring indicator LED Flashes when the phone rings. B Display For display icons, see “Overview of the handset display” on page 13. C Left soft key / Menu / Select / OK In standby, press to enter the main menu.
  • Page 12 G Scroll down / Volume down Scroll down through lists and menu options. During a call, press to decrease the earpiece and hands-free volume. In standby, press to enter the handset ringer volume setting. When you have entered the handset ringer volume setting, press to decrease the handset ringer volume.
  • Page 13: Overview Of The Handset Display

    Line In Use – When another handset is on a landline call. Voicemail – If you have subscribed to a voicemail service offered by your telephone service provider, Motorola AX handset can notify you when you have new voicemail messages.
  • Page 14: Overview Of The Base

    When your Motorola AX base enters registration mode. Slow flashing Alexa service is not ready or possible network connectivity issue. Green Quick flashing When your Motorola AX device is updating to a new software. Getting to know your phone...
  • Page 15: Navigating The Menus

    Navigating the menus Your Motorola AX handset has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on page 2.4.1 Scrolling through menus From the standby screen, press Menu. The main menu is opened.
  • Page 16: 2.4.2 Menu Map

    Handset Version You must have allowed access to your contacts in the hellovoice app for the contacts list to be available on your Motorola AX handset(s). Caller ID shows you who is calling and includes date and time of calls.
  • Page 17: Setting Up Alexa

    Alexa and tap Continue. Note Only one Motorola AX device can be set up at a time. If it cannot find your Motorola AX device, check your base AC power adapter is securely connected Setting up Alexa...
  • Page 18 10. To register or connect your device to the Alexa Voice Service, tap Login Sign and enter your Amazon account details and select 11. You must allow Motorola AX device access to Alexa Voice Service when Allow prompted. Tap to continue.
  • Page 19 Note If the Alexa key is pressed before the set up is complete the screen will display Account error. Alexa service is not ready and the handset will announce “Your device isn’t registered. For help, go to its companion app.” Setting up Alexa...
  • Page 20: Date & Time

    Date & time The date and time on your Motorola AX device are set automatically during set-up with the hellovoice app. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call, thereafter.
  • Page 21: Using The Phone

    Using the phone Switch the handset on/off To switch the handset on, press 2. When the handset is on standby screen, press and hold for about 5 seconds. Confirm? is displayed, press to confirm or to cancel. Using Alexa Press , the display will show Alexa listening...
  • Page 22: Making A Call

    Making a call 5.3.1 Landline call The Motorola AX handset gives you direct access to your smartphone contacts. You can now call a contact via your handset using Alexa: Press 2.
  • Page 23: Preparatory Dialing

    Note Your phone will automatically time the duration of all external calls, the call timer will display on the screen. When the call ends, the total duration of your talk time is shown for 2 seconds. 5.3.3 Preparatory dialing Dial the number first. If you make a mistake press Clear to delete the last digit.
  • Page 24: Answering A Call

    Note The caller ID received on your Motorola AX base may only display 7 digits for calls made from within your local area. However, in some area you might have to dial the full 10-digit number for the call to connect.
  • Page 25: Hands-Free

    Hands-free During a call, press to switch to hands-free speaking mode. 2. To switch back to the receiver, press Adjusting the call volume During a call, press to increase and to decrease the volume level. There are 10 levels to choose from, volume 1-10 (where 10 is the maximum volume). Muting a call During a call, press Mute, is displayed.
  • Page 26: Making A Second Call

    5.12 Making a second call When on an internal or external call you can make a second internal or external call without ending the first call. 5.12.1 Making a second internal call During a call, press Options. Intercom is highlighted. Press Select. 3.
  • Page 27: Joining A Call In Progress

    the second internal call or ignore external call. 5.15 Joining a call in progress If intrusion call is set to allowed, see page 42, when a handset is on a call a second handset can initiate a conference call. Press on the second handset to join the call.
  • Page 28 2. Tap on Settings. Device List 3. Tap on and select the device linked to the missing handset. Page Devices. 4. Tap on 5. Press Stop on the hellovoice app or on the handset to stop the paging call. Using the phone...
  • Page 29: Alexa Voice Services

    Note An alarm, reminder and timer will sound on the handset that it is activated on. Making an announcement Alexa can make announcements from your Motorola AX to all other compatible Alexa enabled devices on your account. Press 2. After the beep, say for example “Announce dinner is ready.”...
  • Page 30: Things To Try - Just Tap And Say

    Things to try – just tap and say: To do this... Say this... Ask Alexa to make landline calls to “Call (Mum).” your contacts or to other numbers “Call (Mary’s) mobile.” supported by your landline service “Call (John) on his home phone.” provider.
  • Page 31 Audible Audiobooks “Go back.” “Stop reading in 30 minutes.” “What audiobooks do I have?” For more examples, go to Things to Try in the Amazon Alexa app. Note Certain services are subject to change or withdrawal at any time, or may not be available in all areas and may require separate subscriptions.
  • Page 32: Contacts

    Maximum of 2000 contacts names; one name 3 number fields can be imported to the hellovoice app and Motorola AX base. You cannot add, edit or delete contacts from the Motorola AX handset. If your smartphone contacts are updated, ensure both the hellovoice and Amazon Alexa contacts lists are regularly refreshed and kept up to date.
  • Page 33: Caller Id

    Motorola AX calls list Landline calls will be logged in the Motorola AX calls list and also in the hellovoice app. Press the right soft key...
  • Page 34: Delete An Entry

    3. Press Select, the most recent number (or name if stored in the contacts list) is displayed. 4. Scroll to the entry you want and press Options. View is highlighted. Press Select. The number (and name if stored in the contacts list), and the time and date of the call are displayed.
  • Page 35: Call Settings

    Call settings Auto hang-up The phone is set to end calls by placing the handset on the charger. This feature can be switched off so that calls can only be ended by pressing Press Menu, scroll Call Settings and press Select. Auto Hang-up is highlighted.
  • Page 36 5. Scroll to the number, press Clear to delete a digit, or press and hold Clear delete all digits. Edit the number if necessary and press Save. 6. Press to return to standby. Call settings...
  • Page 37: Handset Settings

    Select. 4. Scroll 5. Press to return to standby. 10.1.3 Key beep Your Motorola AX handset will beep with each key press. You can switch this beep on or off. Press Menu, scroll Handset Settings and press Select. Sounds is highlighted.
  • Page 38: Out Of Range Tone

    10.1.4 Out of range tone When on a call if you move out of range of the base, you will hear a beep. You can switch this tone on or off. Press Menu, scroll Handset Settings and press Select. Sounds is highlighted.
  • Page 39: Language

    If you still cannot register a handset to the base please check how many handsets are already registered. The total number of handsets that can be registered to a base is dependent on the base. Your Motorola AX base can register up to 5 handsets.
  • Page 40: Handset Name

    4. Enter the PIN and press OK. 5. Scroll to the handset that you want to de-register and press Select. 6. The display shows Unregister?, press to de-register or to cancel. 7. Press to return to standby. 10.5 Handset name A personalized name can be set for each handset to easily distinguish between them.
  • Page 41: Advanced Settings

    Advanced settings 11.1 Base settings 11.1.1 Change PIN Some functions are protected by a 4 digit PIN code which must be entered if the settings are changed. The default depends on the base. The PIN can be changed to a preferred number. When entering a PIN, the digits are shown as **** Press Menu, scroll Advanced Settings...
  • Page 42: Internal Names

    11.2 Internal names This will show you the list handsets registered to the base. Press Menu, scroll Advanced Settings and press Select. 2. Scroll Internal Names and press Select. 3. Scroll to the required handset and press Options. Dial Dial - to intercom the selected handset.
  • Page 43: Area Code

    11.3.4 Area code You can set your local area code into the phone. Press Menu, scroll Advanced Settings and press Select. Line Settings and press Select. 2. Scroll 3. Enter the PIN and press OK. 4. Scroll Area Code and press Select. 5.
  • Page 44: Default Settings

    Default settings Ring volume Ringtone Key beep Out of range tone Docking tone Handset name Handset Date & time 01-01-2019, 12:00 Auto answer Auto hang-up Receiver volume Speaker volume 0000 Intrusion call Allowed Flash mode Flash 2 (600ms) Dial mode Tone Area code Default settings...
  • Page 45: De-Registering Motorola Ax Device From Amazon Alexa And Hellovoice Apps

    Press Select. Base Reset and press Select. 14. Scroll Confirm? is displayed. Press to confirm. Your Motorola AX device is now ready to be added to a new account. De-registering Motorola AX device from Amazon Alexa and hellovoice apps...
  • Page 46: Deleting Hellovoice Account

    Deleting hellovoice account You can permanently delete all your registered Motorola AX devices, contacts and calls information from the hellovoice app. Open the hellovoice app on your smartphone. 2. Tap on Settings. Help & Support. 3. Tap on Delete hellovoice account Confirm 4.
  • Page 47: Technical Specifications

    Technical Specifications RF frequency band 1921.536 - 1928.448MHz Channels Base voltage (AC voltage, 50Hz/60Hz) 100V - 230V AC Base voltage (Adaptor output) 5VDC/1A Handset voltage 750mAh 1.2Vx2 AAA Ni-MH battery Charger voltage (Adaptor output) 6VDC/0.4A Technical Specifications...
  • Page 48: Help

    Check that the smartphone is connected to the same Wi-Fi network as your router. • Reset the Motorola AX device by removing the batteries from the handset and pressing the RESET button on the base. Wait for around 15 seconds before connecting it again.
  • Page 49 No display • Check that the batteries are inserted correctly and fully charged. Use only approved rechargeable batteries supplied. • Check that the handset is switched on. Handset does not ring • Refer to the No dial tone section above. •...
  • Page 50 Check that you are not too far from the base. • Reset the Motorola AX device by removing the batteries from the handset and pressing the RESET button on the base. Wait for around 15 seconds before connecting it again. Allow up to one minute for the handset and base to synchronize.
  • Page 51: General Information

    (“MZGW”) What Does this Warranty Cover? Subject to the exclusions contained below, MZGW warrants that this Motorola branded product (“Product”) or certified accessory (“Accessory”) sold for use with this product that it manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below.
  • Page 53 (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola or MZGW are excluded from coverage. Use of Non-Motorola branded Products and Accessories. Defects or damage that result from the use of Non-Motorola branded or certified Products or Accessories or other peripheral equipment are excluded from coverage.
  • Page 54 FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
  • Page 55 FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). This Product Complies With 47CFR PART 68. The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA.
  • Page 56 Specific Absorption Rate (SAR) information SAR tests are conducted using standard operating positions accepted by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value, in general, the closer you are to a wireless base station antenna, the lower the power output.
  • Page 57: Wall Mounting

    Wall mounting Important Before you wall mount your Motorola AX base, check that you are not drilling into any hidden wiring or pipes. Before you drill, make sure all the cables will reach the router, telephone socket and AC outlet.
  • Page 58 4. Slot the holes on the back of the base over the screw heads and gently pull the base down to make sure it is securely in place. Wall mounting...
  • Page 59 LLC. and are used under license. All other trademarks are the property of their respective owners. © 2019 Motorola Mobility LLC. All rights reserved. Amazon, Alexa and all related logos are trademarks of, Inc. or its affiliates. Motorola AX Series UG (USA_Issue 1.2)

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