Whirlpool WETLV27HW0 Service Manual page 27

Washer Troubleshooting Guide (continued)
Problem
Won't Agitate
Won't Spin
Won't Drain
Cycle Time Longer
Than Expected
For Service Technician Use Only
Possible Cause
Water covering the impeller?
Is lid open during the cycle?
Drive belt.
Harness connections.
Shifter problem.
Motor problem.
Tachometer problem.
Main Control problem.
Is lid lock showing open during the
cycle?
Drive belt.
Harness connections.
Shifter problem.
Motor problem.
Tachometer problem.
Main Control problem.
Drain hose installation.
Standpipe position.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main Control problem.
Oversuds.
Off balance.
Drain hose installation.
Standpipe position.
Draining slowly.
Water pressure drop.
Friction or drag on drive.
Weak suspension.
DIAGNOSTICS & TROUBLESHOOTING
Checks & Tests
See TEST #5: Water Level, page 3-13.
Check for interference with lid. Lid must be closed.
Verify that drive belt is not damaged.
Check harness connections between main control and drive
system.
See TEST #3a: Drive System – Shifter, page 3-8.
See TEST #3b: Drive System – Motor, page 3-10.
No tub movement or tub speed out of normal range
(obstruction/belt/motor).
See TEST #1: Main Control, page 3-5.
See TEST #7: Lid Lock, page 3-15.
Verify that drive belt is not damaged.
Check harness connections between main control and drive
system.
See TEST #3a: Drive System – Shifter, page 3-8.
See TEST #3b: Drive System – Motor, page 3-10.
No tub movement or tub speed out of normal range
(obstruction/belt/motor).
See TEST #1: Main Control, page 3-5.
Check for proper drain hose installation. Make sure it is not
inserted more than 4.5" (114 mm). Make sure drain hose is not
sealed into drain pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8' (2.4 m)
above the floor.
Check drain hose for obstructions.
Check tub sump under agitator plate & basket for obstructions.
Check harness connections between main control and drain
pump.
See TEST #6: Drain Pump, page 3-14.
See TEST #1: Main Control, page 3-5.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Load is off balance.
2. Balance ring water leak.
Check for proper drain hose installation. Make sure it is not
inserted more than 4.5" (114 mm). Make sure drain hose is not
sealed into drain pipe, and that there is an air gap for ventilation.
Ensure drain height is between 39" (991 mm) and 8' (2.4 m)
above the floor.
Check for pump or drain hose obstructions.
Results in longer fill time.
Check motor and bearings; check for clothes between tub and
basket.
Basket should not bounce up and down more than once when
pushed.
27" Stacked Laundry Center
Continued on next page . . .
2-13
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