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and water supply hoses unobstructed?
ventilation. Ensure drain height is between
of lint or obstructions?
Make sure there is power at the wall outlet.
Make sure drain hose is not sealed into
39" (991 mm) and 8' (2.4 m) above the floor.
Are both hot and cold water faucets open
Has a household fuse blown or circuit breaker
drain pipe, and that there is an air gap for
DIAGNOSTIC GUIDE
All tests/checks should be made with a
and water supply hoses unobstructed?
DIAGNOSTIC GUIDE
tripped? Was a regular fuse used? Inform
ventilation. Ensure drain height is between
DIAGNOSTICS & TROUBLESHOOTING
VOM (volt-ohm-milliammeter) or DVM
Before servicing, check the following:
customer that a time-delay fuse is required.
39" (991 mm) and 8' (2.4 m) above the floor.
Make sure drain hose is not sealed into
Before servicing, check the following:
(digital-voltmeter) having a sensitivity of
drain pipe, and that there is an air gap for
Make sure there is power at the wall outlet.
Make sure there is power at the wall outlet.
Is dryer vent properly installed and clear
All tests/checks should be made with a
20,000
ventilation. Ensure drain height is between
of lint or obstructions?
Has a household fuse blown or circuit breaker
VOM (volt-ohm-milliammeter) or DVM
Has a household fuse blown or circuit breaker
Resistance checks must be made with washer/
39" (991 mm) and 8' (2.4 m) above the floor.
Diagnostic Guide
tripped? Was a regular fuse used? Inform
(digital-voltmeter) having a sensitivity of
tripped? Was a regular fuse used? Inform
Are both hot and cold water faucets open
dryer unplugged or power disconnected.
customer that a time-delay fuse is required.
20,000
All tests/checks should be made with a
customer that a time-delay fuse is required.
Before servicing, check the following:
and water supply hoses unobstructed?
IMPORTANT: Avoid using large
Is dryer vent properly installed and clear
VOM (volt-ohm-milliammeter) or DVM
n Make sure there is power at the wall outlet.
Resistance checks must be made with washer/
Is dryer vent properly installed and clear
Make sure drain hose is not sealed into
of lint or obstructions?
diameter probes when checking harness
(digital-voltmeter) having a sensitivity of
n Has a household fuse blown or circuit breaker tripped?
dryer unplugged or power disconnected.
of lint or obstructions?
drain pipe, and that there is an air gap for
connectors as the probes may damage
Are both hot and cold water faucets open
20,000
Was a regular fuse used? Inform customer that a time-
and water supply hoses unobstructed?
ventilation. Ensure drain height is between
IMPORTANT: Avoid using large
the connectors upon insertion.
Are both hot and cold water faucets open
delay fuse is required.
Resistance checks must be made with washer/
39" (991 mm) and 8' (2.4 m) above the floor.
diameter probes when checking harness
Make sure drain hose is not sealed into
and water supply hoses unobstructed?
n Is dryer vent properly installed and clear of lint or
Check all harnesses and connections before
dryer unplugged or power disconnected.
drain pipe, and that there is an air gap for
connectors as the probes may damage
obstructions?
All tests/checks should be made with a
replacing components. Look for connectors
Make sure drain hose is not sealed into
ventilation. Ensure drain height is between
DIAGNOSTIC GUIDE
the connectors upon insertion.
n Are both hot and cold water faucets open and water
IMPORTANT: Avoid using large
VOM (volt-ohm-milliammeter) or DVM
not fully seated, broken or loose wires and
drain pipe, and that there is an air gap for
39" (991 mm) and 8' (2.4 m) above the floor.
supply hoses unobstructed?
diameter probes when checking harness
(digital-voltmeter) having a sensitivity of
Check all harnesses and connections before
Before servicing, check the following:
terminals, or wires not pressed into connectors
ventilation. Ensure drain height is between
All tests/checks should be made with a
n Make sure drain hose is not sealed into drain pipe, and
connectors as the probes may damage
20,000
replacing components. Look for connectors
far enough to engage metal barbs.
39" (991 mm) and 8' (2.4 m) above the floor.
VOM (volt-ohm-milliammeter) or DVM
Make sure there is power at the wall outlet.
that there is an air gap for ventilation. Ensure drain
the connectors upon insertion.
(digital-voltmeter) having a sensitivity of
not fully seated, broken or loose wires and
height is between 39" (991 mm) and 8' (2.4 m) above
Resistance checks must be made with washer/
A potential cause of a control not
All tests/checks should be made with a
Has a household fuse blown or circuit breaker
20,000
the floor.
terminals, or wires not pressed into connectors
Check all harnesses and connections before
dryer unplugged or power disconnected.
functioning is corrosion or contamination on
VOM (volt-ohm-milliammeter) or DVM
tripped? Was a regular fuse used? Inform
n All tests/checks should be made with a VOM (volt-
Resistance checks must be made with washer/
far enough to engage metal barbs.
replacing components. Look for connectors
connections. Use an ohmmeter to check for
(digital-voltmeter) having a sensitivity of
customer that a time-delay fuse is required.
IMPORTANT: Avoid using large
ohm-milliammeter) or DVM (digital-voltmeter) having a
dryer unplugged or power disconnected.
not fully seated, broken or loose wires and
A potential cause of a control not
continuity across suspected connections.
20,000
sensitivity of 20,000 Ω per volt DC or greater.
diameter probes when checking harness
Is dryer vent properly installed and clear
IMPORTANT: Avoid using large
terminals, or wires not pressed into connectors
functioning is corrosion or contamination on
n Resistance checks must be made with washer
connectors as the probes may damage
Resistance checks must be made with washer/
diameter probes when checking harness
of lint or obstructions?
far enough to engage metal barbs.
unplugged or power disconnected.
connections. Use an ohmmeter to check for
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
the connectors upon insertion.
connectors as the probes may damage
dryer unplugged or power disconnected.
Are both hot and cold water faucets open
continuity across suspected connections.
A potential cause of a control not
n IMPORTANT: Avoid using large diameter probes
the connectors upon insertion.
Check all harnesses and connections before
IMPORTANT: Avoid using large
when checking harness connectors as the probes may
A troubleshooting tool has been implemented
and water supply hoses unobstructed?
functioning is corrosion or contamination on
Check all harnesses and connections before
replacing components. Look for connectors
damage the connectors upon insertion.
diameter probes when checking harness
onto the main control board—a diagnostic LED.
connections. Use an ohmmeter to check for
replacing components. Look for connectors
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
Make sure drain hose is not sealed into
not fully seated, broken or loose wires and
n Check all harnesses and connections before replacing
connectors as the probes may damage
not fully seated, broken or loose wires and
LED ON – The Control is detecting correct incoming
continuity across suspected connections.
drain pipe, and that there is an air gap for
components. Look for connectors not fully seated,
terminals, or wires not pressed into connectors
terminals, or wires not pressed into connectors
the connectors upon insertion.
A troubleshooting tool has been implemented
line voltage and the processor is functioning.
ventilation. Ensure drain height is between
broken or loose wires and terminals, or wires not
far enough to engage metal barbs.
far enough to engage metal barbs.
onto the main control board—a diagnostic LED.
pressed into connectors far enough to engage metal
LED OFF – Control malfunction. Perform TEST #1:
Check all harnesses and connections before
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
39" (991 mm) and 8' (2.4 m) above the floor.
A potential cause of a control not
barbs.
LED ON – The Control is detecting correct incoming
A potential cause of a control not
replacing components. Look for connectors
Main Control, page 12, to verify main control
functioning is corrosion or contamination on
All tests/checks should be made with a
A troubleshooting tool has been implemented
n A potential cause of a control not functioning is
functioning is corrosion or contamination on
line voltage and the processor is functioning.
not fully seated, broken or loose wires and
functionality.
connections. Use an ohmmeter to check for
VOM (volt-ohm-milliammeter) or DVM
corrosion or contamination on connections. Use an
onto the main control board—a diagnostic LED.
connections. Use an ohmmeter to check for
LED OFF – Control malfunction. Perform TEST #1:
terminals, or wires not pressed into connectors
continuity across suspected connections.
ohmmeter to check for continuity across suspected
(digital-voltmeter) having a sensitivity of
continuity across suspected connections.
LED ON – The Control is detecting correct incoming
far enough to engage metal barbs.
Main Control, page 12, to verify main control
connections.
20,000
line voltage and the processor is functioning.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
LED Location
functionality.
A potential cause of a control not
Resistance checks must be made with washer/
LED OFF – Control malfunction. Perform TEST #1:
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
Figure 1
A troubleshooting tool has been implemented
functioning is corrosion or contamination on
Diagnostic LED–Main Control (Washer)
dryer unplugged or power disconnected.
Main Control, page 12, to verify main control
onto the main control board—a diagnostic LED.
connections. Use an ohmmeter to check for
A troubleshooting tool has been implemented
LED Location
A troubleshooting tool has been implemented onto the main
LED ON – The Control is detecting correct incoming
functionality.
IMPORTANT: Avoid using large
continuity across suspected connections.
onto the main control board—a diagnostic LED.
control board—a diagnostic LED.
line voltage and the processor is functioning.
Figure 1
diameter probes when checking harness
LED ON – The Control is detecting correct incoming line
LED ON – The Control is detecting correct incoming
LED OFF – Control malfunction. Perform TEST #1:
connectors as the probes may damage
voltage and the processor is functioning.
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
SERVICE DIAGNOSTIC TEST MODES (WASHER)
Main Control, page 12, to verify main control
line voltage and the processor is functioning.
LED Location
the connectors upon insertion.
LED OFF – Control malfunction. Perform TEST #1: Main
functionality.
LED OFF – Control malfunction. Perform TEST #1:
Figure 1
A troubleshooting tool has been implemented
Control, page 3-5, to verify main control functionality.
These tests allow factory or service personnel
Check all harnesses and connections before
Main Control, page 12, to verify main control
onto the main control board—a diagnostic LED.
to test and verify all inputs to the main control
replacing components. Look for connectors
SERVICE DIAGNOSTIC TEST MODES (WASHER)
functionality.
LED Location
LED ON – The Control is detecting correct incoming
not fully seated, broken or loose wires and
board. You may want to do a quick and overall
Figure 1
line voltage and the processor is functioning.
These tests allow factory or service personnel
terminals, or wires not pressed into connectors
checkup of the washer with these tests before
LED OFF – Control malfunction. Perform TEST #1:
to test and verify all inputs to the main control
far enough to engage metal barbs.
going to specific troubleshooting tests.
SERVICE DIAGNOSTIC TEST MODES (WASHER)
LED Location
board. You may want to do a quick and overall
Main Control, page 12, to verify main control
A potential cause of a control not
Figure 1
These tests allow factory or service personnel
functionality.
checkup of the washer with these tests before
functioning is corrosion or contamination on
SERVICE DIAGNOSTIC TEST MODES (WASHER)
to test and verify all inputs to the main control
going to specific troubleshooting tests.
connections. Use an ohmmeter to check for
These tests allow factory or service personnel
board. You may want to do a quick and overall
continuity across suspected connections.
to test and verify all inputs to the main control
LED Location
checkup of the washer with these tests before
board. You may want to do a quick and overall
Figure 1
SERVICE DIAGNOSTIC TEST MODES (WASHER)
going to specific troubleshooting tests.
checkup of the washer with these tests before
DIAGNOSTIC LED – MAIN CONTROL (WASHER)
going to specific troubleshooting tests.
These tests allow factory or service personnel
Self Diagnostic Test Modes (Washer)
A troubleshooting tool has been implemented
to test and verify all inputs to the main control
onto the main control board—a diagnostic LED.
These tests allow factory or service personnel to test and
board. You may want to do a quick and overall
verify all inputs to the main control board. You may want to
LED ON – The Control is detecting correct incoming
SERVICE DIAGNOSTIC TEST MODES (WASHER)
checkup of the washer with these tests before
do a quick and overall checkup of the washer with these tests
line voltage and the processor is functioning.
before going to specific troubleshooting tests.
going to specific troubleshooting tests.
These tests allow factory or service personnel
LED OFF – Control malfunction. Perform TEST #1:
2-2
27" Stacked Laundry Center
to test and verify all inputs to the main control
n
Main Control, page 12, to verify main control
board. You may want to do a quick and overall
functionality.
checkup of the washer with these tests before
FOR SERVICE TECHNICIAN'S USE ONLY
For Service Technician Use Only
per volt DC or greater.
per volt DC or greater.
per volt DC or greater.
FOR SERVICE TECHNICIAN'S USE ONLY
per volt DC or greater.
per volt DC or greater.
per volt DC or greater.
per volt DC or greater.
LED Location
Figure 1
DIAGNOSTIC TEST MODES (WASHER)
Test Modes.
NOTE: AFTER RESET, sequence "a" through
RESET - Rotate cycle selector knob
2. Perform the following sequence of
"e" must be completed within 6 seconds.
1. Be sure the washer/dryer is in standby
counterclockwise one or more clicks
movement using the cycle selector knob.
mode (plugged in with all indicators off).
ACTIVATING THE SERVICE
to clear sequence.
ACTIVATING THE SERVICE
NOTE: AFTER RESET, sequence "a" through
RESET - Rotate cycle selector knob
NOTE: After initial power is applied, wait 10
DIAGNOSTIC TEST MODES (WASHER)
DIAGNOSTIC TEST MODES (WASHER)
"e" must be completed within 6 seconds.
counterclockwise one or more clicks
seconds before activating Service Diagnostic
a. Rotate cycle selector knob clockwise
to clear sequence.
1. Be sure the washer/dryer is in standby
Test Modes.
1. Be sure the washer/dryer is in standby
one click and wait ½ second.
RESET - Rotate cycle selector knob
mode (plugged in with all indicators off).
mode (plugged in with all indicators off).
2. Perform the following sequence of
ACTIVATING THE SERVICE
counterclockwise one or more clicks
NOTE: After initial power is applied, wait 10
movement using the cycle selector knob.
NOTE: After initial power is applied, wait 10
a. Rotate cycle selector knob clockwise
DIAGNOSTIC TEST MODES (WASHER)
seconds before activating Service Diagnostic
to clear sequence.
b. Rotate cycle selector knob clockwise
NOTE: AFTER RESET, sequence "a" through
seconds before activating Service Diagnostic
one click and wait ½ second.
Test Modes.
1. Be sure the washer/dryer is in standby mode (plugged
one click and wait ½ second.
"e" must be completed within 6 seconds.
Test Modes.
2. Perform the following sequence of
in with all indicators off). NOTE: After initial power
a. Rotate cycle selector knob clockwise
is applied, wait 10 seconds before activating Service
movement using the cycle selector knob.
2. Perform the following sequence of
b. Rotate cycle selector knob clockwise
Diagnostic Test Modes.
one click and wait ½ second.
NOTE: AFTER RESET, sequence "a" through
c. Rotate cycle selector knob clockwise
RESET - Rotate cycle selector knob
movement using the cycle selector knob.
one click and wait ½ second.
2. Perform the following sequence of movement using the
"e" must be completed within 6 seconds.
one click and wait ½ second.
counterclockwise one or more clicks
NOTE: AFTER RESET, sequence "a" through
cycle selector knob. NOTE: AFTER RESET, sequence "a"
to clear sequence.
"e" must be completed within 6 seconds.
b. Rotate cycle selector knob clockwise
through "e" must be completed within 6 seconds.
ACTIVATING THE SERVICE
RESET - Rotate cycle selector knob
c. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
counterclockwise one or more clicks
one click and wait ½ second.
DIAGNOSTIC TEST MODES (WASHER)
to clear sequence.
RESET - Rotate cycle selector knob
counterclockwise one click and
RESET - Rotate cycle selector knob
a. Rotate cycle selector knob clockwise
counterclockwise one or more clicks to clear
wait ½ second.
counterclockwise one or more clicks
one click and wait ½ second.
1. Be sure the washer/dryer is in standby
c. Rotate cycle selector knob clockwise
sequence.
d. Rotate cycle selector knob
a. Rotate cycle selector knob clockwise
to clear sequence.
mode (plugged in with all indicators off).
one click and wait ½ second.
counterclockwise one click and
one click and wait ½ second.
e. Rotate cycle selector knob
NOTE: After initial power is applied, wait 10
b. Rotate cycle selector knob clockwise
a. Rotate cycle selector knob clockwise one click
wait ½ second.
and wait ½ second.
clockwise one click.
seconds before activating Service Diagnostic
a. Rotate cycle selector knob clockwise
one click and wait ½ second.
d. Rotate cycle selector knob
b. Rotate cycle selector knob clockwise
Test Modes.
one click and wait ½ second.
one click and wait ½ second.
counterclockwise one click and
e. Rotate cycle selector knob
b. Rotate cycle selector knob clockwise one click
2. Perform the following sequence of
wait ½ second.
Successful activation of Diagnostic Test
c. Rotate cycle selector knob clockwise
clockwise one click.
and wait ½ second.
movement using the cycle selector knob.
c. Rotate cycle selector knob clockwise
Modes will be indicated by all status
b. Rotate cycle selector knob clockwise
one click and wait ½ second.
one click and wait ½ second.
NOTE: AFTER RESET, sequence "a" through
LEDs (except for Lid Lock) flashing
one click and wait ½ second.
e. Rotate cycle selector knob
c. Rotate cycle selector knob clockwise one click
Successful activation of Diagnostic Test
"e" must be completed within 6 seconds.
ON and OFF in half-second intervals.
clockwise one click.
and wait ½ second.
d. Rotate cycle selector knob
d. Rotate cycle selector knob
Modes will be indicated by all status
NOTE: LED names may vary between
c. Rotate cycle selector knob clockwise
counterclockwise one click and
counterclockwise one click and
LEDs (except for Lid Lock) flashing
makes and models.
RESET - Rotate cycle selector knob
wait ½ second.
one click and wait ½ second.
d. Rotate cycle selector knob counterclockwise
wait ½ second.
Successful activation of Diagnostic Test
ON and OFF in half-second intervals.
counterclockwise one or more clicks
one click and wait ½ second.
Legend:
Modes will be indicated by all status
NOTE: LED names may vary between
to clear sequence.
e. Rotate cycle selector knob
LEDs (except for Lid Lock) flashing
d. Rotate cycle selector knob
makes and models.
e. Rotate cycle selector knob
clockwise one click.
e. Rotate cycle selector knob clockwise one
ON and OFF in half-second intervals.
counterclockwise one click and
clockwise one click.
click.
Legend:
a. Rotate cycle selector knob clockwise
NOTE: LED names may vary between
wait ½ second.
Sense
Successful activation of Diagnostic Test
one click and wait ½ second.
makes and models.
Fill
Modes will be indicated by all status
Successful activation of Diagnostic Test
¾ Successful activation of Diagnostic Test Modes will
LEDs (except for Lid Lock) flashing
Legend:
e. Rotate cycle selector knob
Modes will be indicated by all status
be indicated by all status LEDs (except for Lid Lock)
ON and OFF in half-second intervals.
b. Rotate cycle selector knob clockwise
Sense
flashing ON and OFF in half-second intervals. NOTE:
clockwise one click.
LEDs (except for Lid Lock) flashing
Fill
NOTE: LED names may vary between
Figure 2 - Status LEDs flashing ON and OFF
one click and wait ½ second.
LED names may vary between makes and models.
ON and OFF in half-second intervals.
makes and models.
NOTE: LED names may vary between
Legend:
Successful activation of Diagnostic Test
If the status LEDs do not display as
Sense
c. Rotate cycle selector knob clockwise
makes and models.
Fill
Modes will be indicated by all status
described above, the sequence may
Figure 2 - Status LEDs flashing ON and OFF
0.5 Seconds ON
one click and wait ½ second.
LEDs (except for Lid Lock) flashing
not have been completed within 6
Legend:
If the status LEDs do not display as
ON and OFF in half-second intervals.
seconds. Repeat step 2 to ensure this
Sense
Wash
Fill
described above, the sequence may
Figure 2 - Status LEDs flashing ON and OFF
NOTE: LED names may vary between
d. Rotate cycle selector knob
was not the cause. If still unsuccessful,
not have been completed within 6
makes and models.
counterclockwise one click and
see Unsuccessful Entry, page 3.
0.5 Seconds OFF
If the status LEDs do not display as
Sense
seconds. Repeat step 2 to ensure this
wait ½ second.
Figure 2 - Status LEDs flashing ON and OFF
Legend:
Figure 2 - Status LEDs flashing ON and OFF
Fill
described above, the sequence may
was not the cause. If still unsuccessful,
If the status LEDs do not display as
not have been completed within 6
¾ If the status LEDs do not display as described above,
see Unsuccessful Entry, page 3.
e. Rotate cycle selector knob
the sequence may not have been completed within
described above, the sequence may
seconds. Repeat step 2 to ensure this
DO NOT REMOVE OR DESTROY
6 seconds. Repeat step 2 to ensure this was not the
not have been completed within 6
clockwise one click.
Figure 2 - Status LEDs flashing ON and OFF
was not the cause. If still unsuccessful,
Sense
cause. If still unsuccessful, see Unsuccessful Entry,
seconds. Repeat step 2 to ensure this
Fill
see Unsuccessful Entry, page 3.
page 2-3.
was not the cause. If still unsuccessful,
If the status LEDs do not display as
DO NOT REMOVE OR DESTROY
Successful activation of Diagnostic Test
see Unsuccessful Entry, page 3.
described above, the sequence may
Modes will be indicated by all status
not have been completed within 6
LEDs (except for Lid Lock) flashing
Figure 2 - Status LEDs flashing ON and OFF
seconds. Repeat step 2 to ensure this
DO NOT REMOVE OR DESTROY
ON and OFF in half-second intervals.
DO NOT REMOVE OR DESTROY
was not the cause. If still unsuccessful,
If the status LEDs do not display as
NOTE: LED names may vary between
see Unsuccessful Entry, page 3.
described above, the sequence may
makes and models.
not have been completed within 6
Legend:
seconds. Repeat step 2 to ensure this
was not the cause. If still unsuccessful,
DO NOT REMOVE OR DESTROY
see Unsuccessful Entry, page 3.
= ON
0.5 Seconds ON
= ON
Wash
Rinse
Drain
Done
Spin
0.5 Seconds ON
= ON
0.5 Seconds OFF
Wash
Rinse
Drain
Done
Spin
0.5 Seconds ON
0.5 Seconds OFF
= ON
= OFF
Wash
Rinse
Drain
Done
Spin
= ON
0.5 Seconds OFF
Rinse
Drain
Done
Spin
0.5 Seconds ON
Wash
Rinse
Drain
Done
= ON
Spin
0.5 Seconds ON
0.5 Seconds OFF
Wash
Rinse
Drain
Done
Spin
0.5 Seconds OFF
= ON
0.5 Seconds ON
= OFF
= OFF
= OFF
= OFF
= OFF
= OFF
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