PerkinElmer LabChip GX Touch User Manual page 3

Contact Us
If you have a question about a product that is not answered in this manual or online
Help, or if you need assistance with this product, contact the PerkinElmer
Technical Support Center from 8:00 A.M. to 8:00 P.M., Eastern Time, Monday
through Friday:
Phone: (US Toll Free): 800-762-4000
Fax:
Email:
Internet:
Before you call, have the following information available for the technical
representative:
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Product Service and Customer Support Plans
PerkinElmer offers a full range of services to ensure your success. From our
original factory warranty through a comprehensive line of customer support plans,
PerkinElmer offers you Field Service Engineers and in-house Specialists who are
dedicated to supporting your hardware, software and application development
needs.
Phone: (US Toll Free): 800-762-4000
Fax:
Email:
Our programs can include such useful services as:
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Training For Your Product
Contact the PerkinElmer Center for Training and Development for information
about the availability of training courses for your product:
Phone: (US Toll Free): 800-762-4000
Fax:
P/N CLS151164 Rev. B
(Worldwide): +1 203-925-4602
+1 203-944-4904
dxsupportamericas@perkinelmer.com
www.perkinelmer.com
Product serial number
Software version and firmware version (found by touching the Info View button
in the lower right corner of the LabChip GX Touch software)
If applicable, the error number shown in the LabChip GX Touch software or in
the log file.
(Worldwide): +1 203-925-4602
+1 203-944-4904
dxsupportamericas@perkinelmer.com
Preventive maintenance
Diagnostic servicing performed on-site by PerkinElmer field service engineers
or remotely via Technical Support
Validation performed on-site by PerkinElmer field service engineers
Extended use of the PerkinElmer Technical Support Center
Software updates
Parts, labor, and travel expense coverage
Other customized services upon request
(Worldwide): +1 203-925-4602
+1 203-944-4904
LabChip GX Touch/GXII Touch User Manual
Preface 3
PerkinElmer, Inc.