Troubleshooting - Toyota C-HR 2017 Owner's Manual

TROUBLESHOOTING

If you are experiencing difficulties with Apple CarPlay, check the following table.
Symptom
An Apple CarPlay connection
cannot be established.
When an Apple CarPlay connec-
tion is established and a video is
being played, the video is not dis-
played, but audio is output
through the system.
Although an Apple CarPlay con-
nection is established, audio is
not output through the system.
The Apple CarPlay screen has
artifacts and/or audio from Apple
CarPlay has noise.
The map display of the Apple
CarPlay Maps app cannot be en-
larged or contracted with pinch
multi-touch gestures.
C-HR_Navi_USA_OM10581U_17CY
Solution
Check if the device supports Apple CarPlay.
Check if Apple CarPlay is enabled on the connected device.
For details, refer to https://www.apple.com/ios/carplay/.
Check if "Apple CarPlay" on the general settings screen is
set to on. (P.64)
Check if the Lightning cable being used is certified by Apple
Inc., and if it is securely connected to the device and USB
port.
After checking all of the above, try to establish an Apple Car-
Play connection. (P.61)
As the system is not designed to play video through Apple
CarPlay, this is not a malfunction.
The system may muted or the volume may be low. Increase
the system volume.
Check if the Lightning cable being used to connect the de-
vice to the system is damaged.
To check if the Lightning cable is damaged internally, con-
nect the device to another system, such as a PC, and check
if the device is recognized by the connected system. (The
device should begin charging when connected.)
After checking all of the above, try to establish an Apple Car-
Play connection. (P.61)
As the Apple CarPlay Maps app is not compatible with pinch
multi-touch gestures, this is not a malfunction.
2. CONNECTIVITY SETTINGS
2
63