Troubleshooting Guide - Polygroup SUMMER WAVES ST1100 Owner's Manual

WARNING:
TURN OFF THE PUMP AND UNPLUG THE POWER CORD BEFORE TROUBLESHOOTING THE FILTER PUMP.
PROBLEM
A The motor is not plugged in.
B Low voltage
1 Pump motor
C GFCI plug and/or circuit
fails to start
D Motor too hot and overload
protection has shut motor off.
A Improper chlorine or pH levels
B No filtering media in tank.
2 Sand filter
doesn't C Wrong 6-port valve setting position.
clean pool
D Excessively dirty pool.
E Obstructed pool outlet fitting is
A Clogged inlet or discharge.
B An air leak on the intake line.
3 Sand filter
C Sand media clogged with dirt.
doesn't pump
water or flow
D Crusting or caking on the
is very slow
E Pool vacuuming device
A Low water level.
B Strainer screen clogged up.
4 Pump
doesn't
C An air leak on the intake hose.
Work
D Faulty motor or the
A Sand tank o-ring missing.
B Sand tank o-ring dirty.
5 6-port valve/
cover leaking
C Hose clamps are not tight.
D 6-port valve damage.
A Hose clamp(s) not securely tight.
6 Hose leaking
B Hose connection fitting o-ring missing.
A Clogged inlet of the pressure gauge.
7 Pressure gauge
doesn't Work
B Pressure gauge damage.
8 Sand is
A Sand is too small.
flowing back
into the pool
B Sand bed is calcified.
Should you encounter any problems, contact Customer Service at (888) 919-0070 from 8 AM to 5 PM Mon. thru Fri.
16

TROUBLESHOOTING GUIDE

CAUSE
Or GFCI not activated
breaker tripped
restricting the water flow
filtering sand surface.
attached to the system.
impeller is jammed.
MST. Extended operating days and hours during peak season requirements.
SOLUTION
A GFCI power cord must be plugged into a grounded 3-prong power outlet.
B Check the line voltage, it must be in the range of 105 to 125 Volts A.C.
C Reset the GFCI plug and/or circuit breaker. If problem persists,
have the circuit checked by a qualified electrician.
D Let the motor cool down and restart again.
A Adjust the chlorine and pH level. Consult your local swimming
pool supply store.
B Load with filter sand, see "sand loading instructions" on Page 10, Step 7.
C Set valve to "FILTER" position.
D Operate the filter for longer periods.
E Clean the strainer at the pool outlet fitting.
A Clear any obstructions in the pool outlet fitting and pump intake hose.
B Tighten hose clamps, check hoses for damage and check pool water level.
C Backwash the sand bed more frequently.
D Replace about 1" (25mm) of sand. Replace all the sand if problem persists.
E Remove any pool vacuuming device attached to the system line.
A Fill pool to correct water level.
B Clean strainer screens at pool inlet.
C Tighten hose clamps, check hose for damage.
D Contact Customer Service.
A Remove the 6-port valve and ensure that the o-ring is in present.
B Clean sand tank o-ring with garden hose water.
C Tighten the hose clamps.
D Contact Customer Service.
A Tighten/reinstall hoses clamp(s).
B Ensure o-ring is in place and not damaged.
A Clear any obstructions in the intake by unscrewing it from the 6-port valve.
B Contact Customer Service.
A Use only No.20 silica sand with particle size range 0.45 to 0.85mm
(0.018 to 0.033 inches)and a Uniformity Coefficient less than 1.75.
B Discard all the used sand and replace with new sand.