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Troubleshooting - Brother HL-J6000DW Online User's Manual

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If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs & Troubleshooting tips.
Visit us at
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
The machine's power cord is connected correctly and the machine's power is on.
All of the machine's protective parts have been removed.
The ink cartridges are installed correctly.
The Top Cover and the Jam Clear Cover are fully closed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
(For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
Error and Maintenance Messages
Printer Jam or Paper Jam
If You Are Having Difficulty with Your Machine
Check the Machine Information
Reset Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
Other Problems
Network Problems
Google Cloud Print Problems
AirPrint Problems


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