Brother HL-J6000DW Online User's Manual page 274

Difficulties
Photo paper does not feed
correctly.
Machine feeds multiple pages.
There is a paper jam.
Paper jam reoccurs.
The paper jams when you use 2-
sided print.
Related Information
• If You Are Having Difficulty with Your Machine
Related Topics:
• Troubleshooting
• Error and Maintenance Messages
• Replace the Ink Cartridges
• Unprintable Area
• Check the Print Quality
• Change the Paper Size and Paper Type
• Acceptable Paper and Other Print Media
• Clean the Print Head from Your Brother Machine
• Clean the Print Head from Your Computer (Windows
• Clean the Print Head from Your Computer (Mac)
• Check the Print Alignment from Your Brother Machine
• Check the Print Alignment from Your Computer (Windows
• Check the Print Alignment from Your Computer (Mac)
• Load Paper
• Clean the Machine's Printer Platen
• Clean the Paper Feed Rollers
Suggestions
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Weight and Thickness.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
• Make sure the paper is loaded correctly in the paper tray.
• Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
• Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
See Related Information: Prevent Smudged Printouts and Paper Jams
®
(Windows ) or Prevent Smudged Printouts and Paper Jams (Mac).
If there is a repeat paper jam, a small piece of paper may be stuck in the
machine. Make sure paper is not still jammed in the machine.
See Related Information: Remove Paper Scraps.
If paper jams occur frequently during 2-sided printing, the paper feed rollers may
be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
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