Brother HL-J6000DW Online User's Manual page 273

Difficulties
Smudge or stain at the top centre
of the printed page.
Printing appears dirty or ink
seems to run.
Ink is smudged or wet when using
glossy photo paper.
Stains appear on the reverse side
or at the bottom of the page.
The printouts are wrinkled.
Smudge or stain on the reverse
side of the page when using the
automatic 2-sided printing feature.
Paper Handling Difficulties
Difficulties
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Suggestions
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Paper and Other Print Media.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Paper and Other Print Media.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Brother Original ink.
If you are using photo paper, make sure the glossy side of the photo paper is
face down in the tray and you have set the correct paper type. If you are printing
a photo from your computer, set the Media Type in the printer driver.
Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down.
See Related Information: Change the Paper Size and Paper Type.
If you use glossy photo paper, make sure the paper type setting is correct.
Make sure the printer platen is not dirty with ink.
See Related Information: Clean the Machine's Printer Platen.
Make sure you are using Brother Original ink.
Make sure you are using the paper support flap.
See Related Information: Load Paper.
Make sure the paper feed rollers are not dirty with ink.
See Related Information: Clean the Paper Feed Rollers.
®
• Windows
In the printer driver, select the Advanced tab, click Other Print Options, and
then click Advanced Colour Settings. Clear the Bi-Directional Printing
check box.
• Mac
In the printer driver, select Print Settings, click Advanced, select Other Print
Options, and clear the Bi-Directional Printing check box.
Make sure you are using Brother Original ink.
Change the Reduce Smudge option in your printer driver properties or
preferences.
See Related Information: Prevent Smudged Printouts and Paper Jams
®
(Windows ) or Prevent Smudged Printouts and Paper Jams (Mac).
Suggestions
Make sure the Jam Clear Cover at the back of the machine is closed.
If the machine's LCD displays a Paper Jam message and you still have a
problem, see Related Information: Error and Maintenance Messages.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
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