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Troubleshooting
Status
The registration was not completed
successfully.
The IVPC-DS will change from
blue/white blinking to no light or
solid white.
The chime does not sound even if
the doorbell button of the IVPC-DS
is pressed (LED does not light).
Audio is interrupted.
The picture is distorted.
NOTE
Test the total operation after the installation is completed.
Dispose of used products and batteries should be in accordance with local
government regulations/laws.
Warranty
1. This product is under warranty for normal usage for 18 months from the week of the
year manufactured which can be identified from the serial number indicated on the label
placed in the unit of the IVPC series.
Serial number: YYWWAAAAAZZZZ (e.g. 1850502590001)
2. The warranty may not be applicable when any of following circumstances is found.
- Physical or electrical modification is made to the product.
- Product malfunction is resulting from an improper usage, an accident,
- Please call our technical support before arranging a return.
OPTEX INC. (U.S.)
URL: www.optexamerica.com
Additional troubleshooting available online at URL; ivisionplusconnect.info/techtips.
Check point
Did something go wrong during the wizard?
e.g. Wi-Fi password is incorrect.
Communication status with the Wi-Fi router is not
good. Or, not connected.
Check the communication status between the
Wi-Fi router and the IVPC-MS or a smartphone.
Device is not in device list.
Power is not supplied to the IVPC-DS. In case of
battery operation, check the remaining battery level
with the IVPC-MS or a smartphone application.
In case of wired operation, check the power supply
wiring and voltage.
Communication status with the Wi-Fi router may be
bad. Check the communication status between the
Wi-Fi router and the IVPC-MS or a device running
the OPTEX Vision App.
Communication status with the Wi-Fi router may be
bad. Check the communication status between the
Wi-Fi router and the IVPC-MS or a device running
the OPTEX Vision App.
Check whether any device that uses 2.4 GHz band
such as a kitchen microwave or a baby monitor is
located nearby the unit.
YY indicates last two digits of the year manufactured
WW indicates the week number of the year manufactured (e.g. "50" = 50th week)
AAAAA indicates the model in 5-digit code
ZZZZ indicates a serial number of the week manufactured
natural disaster or any environmental event.
OPTEX CO., LTD. (JAPAN)
URL: www.optex.net
p. 800-966-7839
warranty-returns@optexamerica.com
tech@optexamerica.com
Press and hold the factory reset button on the IVPC-DS, to enter the
Wi-Fi registration mode. Retry to set each item.
Refine the communication state by changing the installation location
of the Wi-Fi router. Move the Wi-Fi router closer to the IVPC-DS.
Also, an IVPC-ANT (optional External Antenna) is available.
A Wi-Fi range extender may expand the Wi-Fi coverage.
Retry the registration process for the device. Manually enter the
Device ID, if necessary.
In case of battery operation, charge the battery. Charging time is
about 10 hours with 5 V DC, 1 A supply.
In case of wired operation, supply 10 to 24 V AC/DC to the power
supply terminals.
When the communication state is less than fair, refine the
communication state by changing the installation location of the
Wi-Fi router.
Move the Wi-Fi router closer to the IVPC-DS.
Also, an IVPC-ANT (optional External Antenna) is available.
When the communication state is excellent or good, try raising the
volume of the IVPC-MS or a device running the OPTEX Vision App.
When the communication state is less than fair, refine the
communication state by changing the installation location of the
Wi-Fi router. Move the Wi-Fi router closer to the IVPC-DS. Also,
an IVPC-ANT (optional External Antenna) is available.
Move away from those devices.
(e.g. "18" = Year 2018)
(e.g. "50259" = IVPC-DS)
(e.g. "0001" = the first product in the week)
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Solution
ivisionplusconnect.info/techtips
Copyright (C) 2019 OPTEX CO.,LTD.
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