Connection Status; Troubleshooting - Wallbox Commander 2 Installation And User Manual

Mobile connectivity

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6. Connection Status

You can check the status of the charger in the myWallbox portal or in the Wallbox app.

This icon indicates that the Internet connection is done through the cellular network.

If the charger is online it is displayed in blue background in the list of chargers. If offline, it is displayed

in grey background.

Wallbox App

7. 3G/4G Data Usage

Thanks to mobile connectivity you can take advantage of the advanced features of the myWallbox

platform regardless the location of your Wallbox charger. The charger regularly shares data with

myWallbox platform in order to let you keep track of the charger status, monitor charger usage and

perform remote actions at any moment.

The 3G/4G data consumption depends on the usage of the charger.

Wallbox recommends to contract a 1.5 GB/month* data plan to ensure enough data in all scenarios.

*3G/4G data consumption may vary depending on the charger software version.

The 3G/4G connectivity option is disabled

• It may be caused by the charger not detecting the 3G/4G USB stick. Check that the 3G/4G USB stick

is correctly plugged in the USB connector of the charger cover.

myWallbox portal

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