Wallbox COMMANDER Manual

Welcome to Wallbox

This user guide will show you how to charge your electric vehicle and will also show you the basic functionalities for your interaction with the Wallbox Commander.

Get to know your Wallbox Commander

Before you start, please take a quick look over your Wallbox Commander.

Once your Wallbox Commander is ready and powered on, you will operate it through a 7-inch touchscreen display or the Walbox mobile app.
The software is specially designed to fully control and manage the charging process by simple commands, but remember that you will always be able to just plug and charge - it can be as simple as that.

Charger screen

Additional information about the status on the charger is displayed as icons on the charger screen. The list of icons is described below.

	No connection to the network
	The charger is connected to a network using a Wi-Fi connection with a signal critically low, your charger is very likely to disconnect
	The charger is connected to a network using a Wi-Fi connection with a signal low, your charger is likely to disconnect
	The charger is connected to a network using a Wi-Fi connection with a signal good, your charger is unlikely to disconnect
	The charger is connected to a network using a Wi-Fi connection with a signal very good, your charger is very unlikely to disconnect
	The charger is connected to a network using a Ethernet cable
	Your charger is synchronised to the myWallbox cloud platform
	Your charger is connected to your mobile
	Your Power Boost system is enabled and connected but is not configured
	Your Power Boost is ready to adjust the charging speed
	Your Power Boost is limiting the charging speed
	Your Power Boost system has no power available to keep charging
	Your Power Boost system has lost communication to the power meter
	Your charger has a schedule configured

STATUS
This window shows whether your Commander is connected or not connected. Using a colour signalling, the charger will keep you informed on the charger status.

READY
The charger remains in this state when it is not connected to a car and ready to be used.

CONNECTED
The charger detects that it is connected to a car. There are a few situations where the charger can remain in this state.
Waiting for car demand: this situation occurs when the car is not willing to charge although the charger is ready. This is due to one of the following situations:

• The car battery is fully charged.
• The transition between connecting the car and start charging.
• The transition between resuming the charge and start charging.
  
  Charge paused: the user has paused the charge through the app or the touchscreen.
  
  Schedule programmed: If there is a schedule programmed within the next 12 hours or the charging was stopped because a schedule has ended.
  

CHARGING
The charging process has started and the car is being recharged for the next ride.

SCHEDULES
Program up to 4 schedules for when the energy is most economical.

By clicking on the edit button you can select the time gap where the schedule should work and the days of your convenience.

ENERGY
You can view a summary of your charging session by:

SETTINGS
Manage all configurations in your charger:

APPEARANCE
Select the interface language from the drop-down list. Select the unit of measurement displayed in the charging screen. Select your car model to the most specific information during your charging sessions. Show your own personalised image by enabling the "personalised image" button.

ENERGY
Manually adjust the tariff price to get a more precise summary of your expenses. Select your local currency from the drop-down menu.

WI-FI CONFIGURATION
Connect to your Wi-Fi by selecting from the drop-down list that shows your Wi-Fi network name and entering the Wi-Fi network password.

LOCK
Enable/disable the automatic lock of your charger when it is not in use.
Adjust the maximum time before the charger gets automatically locked.

DATE AND TIME
Set your date and time automatically when connected to the Internet by enabling the "set automatically" button, or you can set it manually.

UPDATES
Look for software updates to get the most out of your charger. It is recommended to update to each new firmware version as soon as the new version is available.

SYSTEM
Configure special functionalities of your charger.

• Earthing
• Restart
• Restore
• Power Sharing
• Multi User

• Earthing
  
  Configure your charger to work properly in N power supply networks.

• Restart
  Restart your charger to clean up your charger's system.
  

• Restore
  Restore your charger to factory settings.
  After a restore, all your personalised configurations and charging session history, that are not yet synchronised with myWallbox Portal, will be lost.
  
• Power Sharing
  Here you can configure the master of your power configuration or check the status of the link to the slave (secondary) chargers.
  If your charger is going to be part of a Power Sharing Smart infrastructure, please be sure you have the instructions to perform this installation. In case of any doubt contact your sales agent.
  
• Multi User
  Select which information to show in the multi-user login screen.
  When you disable all of these options, the charger will request you to input the email and PIN of the user to login.
  

ABOUT
Check all the information about your charger, including:

• Serial Number
• Software version
• Wi-Fi MAC address
• Ethernet MAC address

USER
Check your user information.

LOCK
The charger is locked. Only an authorised user can unlock it. User authentication can be done via PIN code, Wallbox app or myWallbox portal.

ERROR
The charger is in fault mode. Don't try to charge in this condition.
Contact Wallbox Service so they can advise you on this topic.

Wallbox App

1. Download the App
   Before you start, we recommend that you download the Wallbox app on your smartphone and create a myWallbox account to manage the charger remotely. The Wallbox app is available on PlayStore and AppStore.
   To download the Wallbox App, scan the QR code.
   
   
   
   
   
2. Create a myWallbox account / Log in
   If you are already a registered user, use your email and password to login in the app.
   
   For the first time of use, you need an account to access the Wallbox App. Click the "Register" button so you can fill in your personal details in the registration form. A confirmation popup will appear on the screen.
   
   You will receive an email in your inbox to confirm your account. In case you do not have the email in your inbox, please check the spam folder. Once in the email, click on the "Confirm" button to start using your account. Once your account is created, you will belong to a group in which you are the super-administrator. When other users invite you to join their groups, you will not be the super-administrator. You will be just an administrator or user, depending on their group invitation specifications.
   
3. Adding your first charger
   If you do not have any charger linked to your account yet, click on "I already have a charger" to add a charger to your account. Enter the Serial Number and UID or PUK of the charger. This information can be found on the charger's installation manual and on the label that is on the outer surface of the charger.
   Please remember that, Wallbox Standard customers are allowed to have a maximum of five users and two chargers. Wallbox Pro customers can add an unlimited number of users and chargers.
   
4. List of chargers
   In this screen you will find the following information about the charger:
   

• Charger name: by default, the charger's Serial Number is displayed. Nevertheless, it is possible to edit it.
• Current connection type. An icon appears showing the internet connection type, these are: WiFi, 3G/4G and Ethernet. Bluetooth connection is only displayed when the charger is on and nearby.
• Charger status: In grey, the charger is unreachable otherwise is green.

5. Sync with your charger
   When you connect to a charger the charging sessions are synchronized with myWallbox cloud through the app. The percentage of sessions synchronized is displayed.
6. Manage the charger
   This screen is shown when you are connected to the charger. The controls on the upper half of the screen let you perform the following actions:
   

• Select the charging current using the wheel.
• Lock/unlock charger.
  Charger locked, press to unlock.
  Charger unlocked, press to lock.
• Pause/Resume charge.
  Charge is paused, press to start charging.
  Charging, press to pause
• Access the charger configuration menu.
  
• Schedule a charging session.

SCHEDULES
The lower half of the screen shows the schedules programmed. In order to edit or delete a schedule, tap the three vertical points on the right of the schedule.
In order to set a new schedule tap on the clock button. The following menu will appear.
Select the START and END time of the schedule as well as the days of the week as desired. Note that by default all week days will be active in blue background.
Finally tap ACCEPT to send it to the charge.

STATISTICS
The lower half of the screen, below the schedules, show a summary of the charging statistics of the current month.
When you enter the statistics screen, the displayed sessions are of the current month. The screen can be divided into two parts:
Session filtering date: You can select any date range that you want and show the sessions between those dates.
Display of the data referring to the filter: When displaying the data you can see them in two ways: charts mode and list mode.

• Charts mode: This shows the data depending on energy or charging time.
• List mode: This shows a list of all sessions between those dates selected.

7. Configuration
   In the charger configuration link button, you will find the active configuration options of the charger:
   

CHARGER INFO
This shows information regarding the charger.

• Name: Click to edit.
• Serial Number
• Charger version
• Max. current per phase
• Adjustable current limitation
  After every modification in this section, please make sure to click "Save" to ensure the changes are saved.

CONNECTIVITY
Our chargers have three Internet connection methods that you can configure:

• Wi-Fi
• Ethernet
• 3G/4G with dongle and mobile SIM card

Wi-Fi
The Wi-Fi connection of the charger can be activated or deactivated. Once activated, the list of available networks will appear, when you click on one of them, you will connect to the network or if it is protected, it will ask you to enter the password.
To know information about the network once connected, click the icon.

Ethernet
It is possible to configure the IP addresses and DNS configuration of Ethernet connection through the following screen.

3G/4G
This option is only available if the Family Pro license is active. The 3G/4G connection of the charger can be activated or deactivated. Once activated, it is possible to configure the data configuration of 3G/4G connection through the following screen.

ADVANCED OPTIONS
In advanced options you can change the energy cost for the charger to make an estimated cost with its sessions. Also, you can perform a system restore to your charger from this screen.

INSTALLATION OPTIONS
The charger installation options that can be made in this screen include:

• Configure the earthing system of the installation.
• Unlink the charger from your user's account.

POWER SHARING
If your charger is going to be part of a Power Sharing Smart infrastructure, please be sure you have the instructions to perform this installation. In case of any doubt contact your sales agent.

POWER BOOST
If your charger is going to be part of a Power Boost infrastructure, please be sure you have the instructions to perform this installation. In case of any doubt contact your sales agent.

FIRMWARE UPDATE
The firmware of the charger can be updated to incorporate new features and improvements. When a firmware update is available, a notification is displayed in the app. Tab the popup notification to start the firmware update process and follow the steps.
Note that the firmware update feature requires the charger to be connected to the Internet.
At the end of the process, a confirmation message is shown:

myWallbox Portal

First access to the myWallbox portal. URL: https://my.wallbox.com/login
NOTE: If you have already created an account using the Wallbox App, use the same username and password when entering the website. Otherwise, create a new account now via the website.

Create a myWallbox account
Click on the register button. A registration pop-up will appear.
Fill in your personal information and continue.

After clicking "Confirm", you are redirected to a license registration pop-up.

If you have not purchased a licence your are a Wallbox Standard user, click on "Continue with this plan". If you have purchased a Wallbox Pro license, click on "Activate Upper Plan" and follow the license flow.

Once your account is created, you will belong to a group in which you are the super-administrator. When other users invite you to join their groups, you will not be the super-administrator. You will be just an administrator or user, depending on their group invitation specifications.

Access to the website
LOG IN
Once your account is confirmed, you just need to login to the myWallbox website.

You will be redirected to the myWallbox main page.

FORGOTTEN PASSWORD
If you do not remember your password, click on the "Forgot your password?" link under the login form.
Fill in the form with your email and continue.

After that, a confirmation pop-up appears.

Then you will receive an email with the instructions on how to create a new password. In case you do not have the email in your inbox, please check the spam folder.

Once in your email, click on the "restore password" button to start using your account.

After clicking on this link, you are redirected to the site again and the restore password popup appears. Fill in the form with your new password twice and continue.

A confirmation popup appears. Now you are able to login with your new password.

First access
Once you are successfully logged into the myWallbox website, you are redirected to the myWallbox main page which shows the list of all chargers linked to your account.

Add a charger to your account
From the myWallbox main page click "Add charger".

An "add charger" pop-up will appear. Enter your charger's Serial Number and UID. This information can be found on the charger's installation manual and on the label/sticker that is on the outer surface of the charger.

Then you will see a notification that the charger has been added successfully to your account.

Then the charger appears automatically in your chargers list.

Please remember that, Wallbox Standard customers are allowed to have a maximum of five users and two chargers. Wallbox Pro customers can add an unlimited number of users and chargers.

CHARGER INFO
Once the charger is linked to the account, it is possible to check the current charger info from the myWallbox user account.

The information that appears includes:
Locking status: In yellow, the charger is locked. In green, the charger is unlocked.
Charger image.
Charger name / charger serial number. In the beginning, the charger's Serial Number is displayed. However, you are able to modify the name in the charger details section and then the new name will appear instead.
Current internet connection type. An icon appears showing the connection from the first time the charger is connected to the Internet (before the first connection, there is no icon). Connection types displayed include: WiFi, 3G/4G and Ethernet. Bluetooth connection is not displayed here.
Charger status:

• Offline
• Ready
• Power Sharing: Master Unconfigured
• Connected: Waiting for next schedule
• Connected: Paused by user
• Connected: Waiting for car demand
• Connected: end of schedule

When the charger is connected: Current charge information.
For a disconnected charger: Last connection/synchronisation date.
Clicking on the information element, you are redirected to the charger's details page.

Chargers
Access the charger's details by clicking on the charger in chargers list.

From here you will be able to:

• Modify the "charger name".
• Get charger info.
• Interact with the charger.
• See statistics graphs for the current year.
• See the list of sessions of the chargers.
• Get the list of the users that have access to the charger, assign/unassign users from/to the charger.

MODIFY CHARGER NAME
When a name is not provided, the charger type and its Serial Number is displayed by default.

Click on the edit button (the pencil icon) to be able to modify the charger's name.

CHARGER INFO
Here you can find information about Internet connection type next to charger title. An icon appears showing the connection since the first time the charger was connected to the internet (before the first connection, there is no icon). Connection types displayed here include: WiFi, 3G/4G and Ethernet. Bluetooth connection is never displayed here.
Also by placing the cursor over the information button ("i" icon) charger information appears.

INTERACT WITH THE CHARGER
From the charger details page you can interact with your charger in the following ways:

• Lock/unlock charger.
  Locked charger, action available.
  Unlocked charger, action available.
  In case of not being available, the icon is displayed in grey but still displays if the charger is locked/unlocked.
• Pause/Resume charge.
  Charge is paused, press to start charging.
  Charging, press to pause
  In case of not being available, the icon is displayed in grey, but still displays if charge is started/paused.
• Modify current value. Here you can modify the current Amp value by moving the circle position around the big circle. Automatically, the new current is displayed inside the circle.

Statistics graph for the current year.

List of sessions performed with the charger.

In case of needing more information about the charging sessions and to download a report, it is necessary to do this from the statistics page.

USERS LIST
List of users who have access to the current charger. The list includes the functionality of knowing which users are able to use the chargers and assigning/unassigning the users from the charger. Just superadmininstrators and administrators are able to see this list and interact with it.

Color meaning:

	Not possible to modify the charger assignment as it is an admin user.
	User assigned to the charger. By clicking on the switch, the user is unassigned.
	User not assigned to the charger. By clicking on the switch, the user is assigned to the charger.

Statistics
Access statistics from the main menu on the left-hand side of the myWallbox website.

View the sessions from all chargers that you are linked to at this moment.
Available filters for the sessions include:
By group: filter by the different groups that are associated to your user.
By user: filter by users in your groups.
By charger: filter by chargers in your groups.
By start and end dates: select the start and end dates you wish to see.

At any moment you can generate an Excel report by just clicking on "Generate report".

Users
Manage the users that have access to the chargers.

ADD A USER TO YOUR GROUP
Add a new/existing user to the group to give them access to the chargers.

Fill in the user information and set user or administrator permissions.
User: Give them access to the chargers selected on the charger list below.
Administrator: Give them access to all chargers from your group and allow them to manage chargers and users there.

Once the invitation is sent, a confirmation popup appears and confirms an invitation has been sent to the user.

Then invited user appears automatically in the users list (in case it doesn't appear, press Alt+F5 or refresh your browser).

USER INFO
Once the user is linked to the group, it is possible to see main information from the users list.

The information this element shows is:
User name and surname.
User email.
User type:
Superadmin
Admin
User

Sessions number: Number of sessions performed by said user.

Identifiers: RFID, facial recognition and Commander PIN. Enabled / Disabled value is given by saved data in every user account details.
All enabled
Just Commander PIN enabled
Registration date.
Delete button. Remove the user from the current group (it does not delete the user account). It is not always available.

USER DETAILS
Access to user account details by clicking on the user on users list.

From here you will be able to:

• Get the user's main information.
• Modify RFID value (only applies to Wallbox Commander 2 and Copper models).
• Get the list of the chargers assigned/not assigned to the user from the group, assign/unassign chargers from/to the user.

User info
User information is available to see, but not to modify, except RFID value.

Chargers list
List of chargers from users' groups. This list includes the functionality of knowing which chargers are available for the user and assigning / unassigning the chargers from the user.

Color meaning:

	Not possible to modify charger assignment as it is an admin user.
	User assigned to the charger. By clicking on the switch, user is unassigned.
	User not assigned to the charger. By clicking on the switch, user is assigned to the charger.

User account menu
On the top-right hand side of the screen you can access the user configuration.

Here you will be able to modify your user configuration.

MODIFY COMMANDER PIN
Just necessary in case of needing to lock/unlock Commander by PIN. Set by default to 1234.

Android (Pie):

1. Settings
2. Network & Settings
3. Hotspot & tethering
4. Wi-Fi hotspot
5. Select on
6. From the Commander select the hotspot you created with your Android phone.