Onan NHC Series Operator's/Service Manual And Parts Catalog page 339

_ OWNER' S WARRANTY SERVICE -
f I I C T O M E R S E R V I C E S E N G I N E DRI V EN ELECTRI C G E N E R A T O R SETS,
V I W I T l S i * v m SEPARATE GENERATORS, INDUSTRIAL ENGINES
QUALITY OF PRODUCT
Onan products are engineered and designed to perform as stated on product nameplate and published
specification. With proper installation and operation, regular maintenance and periodic repair service,
the equipment will provide reliable service.
GENERAL WARRANTY PRACTICES
All Onan-manufactured engine-driven electric generator sets, separate generators, and industrial engines
are sold with a full one-year warranty. This warranty is issued only to the original user and promises
satisfactory performance of the product when properly installed, serviced, and operated under normal
conditions, according to the manufacturer's instructions. The text of the Onan published warranty appears
in the Onan Operator's Manual sent with the product.
Warranty Registration: A Warranty Registration card accompanies each Onan Product. This card must be
properly filled out and returned to the Onan Factory in order to qualify for warranty consideration as
covered in this bulletin. When requesting warranty repair work you must provide the purchase date, Onan
model, and serial number of the equipment.
Warranty Authorization: Warranty service must be performed by Onan Factory or Onan Authorized Distribu-
tors or their Approved and Registered Service Dealers. A complete listing of these Onan Authorized Parts
and Service Centers is provided in our brochure F-115, a copy of. which is supplied with each Onan
Product. These Onan Authorized Service Centers have trained service personnel, parts stock, and the
necessary facilities and tools for the service and repair of Onan equipment.
Material Allowances: Onan will allow credit or furnish free of charge to the Onan Authorized Service
Station or his Approved Service Dealer, all genuine Onan parts used in a warranty repair of these products
which fail to perform as warranted.
Labor Allowance: Onan will allow warranty repair credit to the Onan Authorized Parts and Service Center
and his Approved Dealer at. straight time labor when the cause of failure is determined to be defective
material or factory workmanship. This labor allowance will be based on the factory's standard time sched-
ule of published flat rate labor allowances, or, otherwise a time judged reasonable by the factory. Repair
work not covered by warranty will be charged to the owner. The Onan's Warranty practice does not provide
for allowance of expenses such as start-up charges, communication charges, transportation charges,
travel time and/or mileage, unit removal or installation expense, cost of fuel, oil, normal maintenance
adjustments, tune-up adjustments or parts maintenance items, and does not cover incidental or con-
sequential damages.
Administration: Warranty of Onan Products is administered through Onan Authorized Distributors in whose
territory the equipment is located. These Distributors and their Approved or Registered Onan Service
Dealers are authorized to make settlement of all customer warranty claims within the limits of the manu-
facturer's warranty policy as described herein.
Onan reserves the right to change warranty practices without prior notice.
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