Onan NHC Series Operator's/Service Manual And Parts Catalog page 206

OWNER'S WARRANTY SERVICE -
C U S T O M E R S E R V I C E S ENGI N E DRI V EN ELECTRIC GENERATOR SETS,
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• SEPARATE GENERATORS, INDUSTRIAL ENGINES
QUALITY OF PRODUCT
Onan prcxiucts are engineered and designed to perform as stated on product nameplate and published
specification. Only quality material and workmanship are used i n the manufacture of this product. With
proper installation, regular maintenance and periodic repair service, the equipment w i l l provide many
enjoyable hours of service.
GENERAL WARRANTY PRACTICES
A l l Onan-manufactured engine-driven electric generator sets, separate generators, and industrial engines
are sold with a f u l l one-year warranty. This warranty is issued only to the original user and promises
that these products are free from defects in material or factory workmanship when properly installed,
serviced, and operated under normal conditions, according to the manufacturer's instructions. The text
of the Onan published warranty appears in the Onan Operator's Manual sent with the product.
Warronty Registration: A Warranty Registration card accompanies each Onan Product. T h i s card must be
properly f i l l e d out and returned to the Onan Factory i n order to qualify for warranty consideration as
covered in this bulletin. When requesting warranty repair work you must provide the purchase date, Onan
model and serial number of the equipment.
Warranty Authorization: Warranty service must be performed by Onan Factory or Onan Authorized D i s -
tributors or their Approved and Registered Service Dealers. A complete listing of these Onan Authorized
Parts and Service Centers is provided in our brochure F-115, a copy of which is supplied with each
Onan Product. These Onan Authorized Service Centers have trained service personnel, parts stock,
and the necessary f a c i l i t i e s and tools for the service and repair of Onan equipment.
Material Allowances: Onan w i l l allow credit or furnish free of charge to the Onan Authorized Service
Station or his Approved Service Dealer, all genuine Onan parts used in a warranty repair of these products
which f a i l because of defective material or workmanship.
Labor Allowance: Onan w i l l allow warranty repair credit to the Onan Authorized Parts and Service Center
and his Approved Dealer at straight time labor when the cause of failure is determined to be defective
material or factory workmanship. This labor allowance w i l l be based on the factory's standard time sched-
ule of published flat rate labor allowances, or, otherwise a time judged reasonable by the factory. Repair
work other than warranty w i l l be charged to the owner. The Onan Division's Warranty practice does not
provide for allowance of expenses such as start-up charges, communication charges, transportation
charges, travel time and/or mileage, unit removal or installation expense, cost of fuel, o i l , normal main-
tenance adjustments, tune-up adjustments or parts maintenance items.
Administration: Warranty of Onan Products is administered through Onan Authorized Distributors i n
whose territory the equipment is located. These Distributors and their Approved or Registered Onan
Service Dealers are authorized to make settlement of a l l customer warranty claims within the limits
of the manufacturer's warranty policy as described herein.
Onan reserves the right to change warranty practices without prior notice.