Incorrect Format; Path Is Obstructed - Magtek MICRSAFE Technical Reference Manual

MICRSafe with 3-Track MSR
08

INCORRECT FORMAT

Possible causes for this problem are:
• Incorrect Format Number - the current Check data format in the MICRSafe is not the desired
format. Use the "Configure" option within MICRbase to verify/change the format.
• Incorrect Message Format - the current Message format in the MICRSafe is not the desired
format. Use the "Configure" option within MICRbase to verify/change the Message format.
Determine if any of the conditions described above are true:
◊ If yes, rectify and continue to step 02.
◊ If no, continue to step 18.
09

PATH IS OBSTRUCTED

Foreign debris is obstructing the check path:
• Loose debris - power off the MICRSafe and try to push out any loose debris on the check
path. Grab a cleaning card and force it through the check path (this is a manual process, the
motor will not turn on). Try this procedure several times until the debris comes out. Power
on the MICR Reader.
• Wedged debris - the debris is wedged in and cannot be removed with the procedure described
above.
Is the foreign debris removable?
◊ If yes, remove and continue to step 02.
◊ If no, continue to step 18.
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