Sync Troubleshooting - Ford Edge 2016 Owner's Manual

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One-shot Destination Street Address
To set a destination with voice
commands, you can say:
Voice Command
Destination
address
Issue
A lot of background
noise during a phone
call.
During a call, I can hear
the other person but
they cannot hear me.
SYNC is not able to
download my phone-
book.
Edge (CDQ, CWB) Vehicles Built From: 07-12-2015, GT4J 19A321 AKA enGBR, First Printing
SYNC
Action and Descrip-
tion
The system asks
you to say the full
address. The
system displays an
example on-screen.
Cell phone issues
Possible cause
The audio control
settings on your cell
phone may be affecting
SYNC performance.
Possible cell phone
malfunction.
This is a cell phone-
dependent feature.
Possible cell phone
malfunction.
2
To input the address you can say, "123 Main
Street, Anytown". Please speak the house
numbers as individual digits, for example
One-Two-Three.
SYNC
TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, please refer to the
tables below.
To check your cell phone's compatibility,
visit the regional Ford website.
Possible solution
Refer to your device's manual about
audio adjustments.
Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Make sure that the microphone for
SYNC is not set to off.
Check your cell phone's compatib-
ility.
Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Try pushing your phonebook
contacts to SYNC by selecting the
option to add.
You must switch on your cell phone
and the automatic phonebook
download feature on SYNC.
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