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Issue
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
The SYNC voice
control system is
having trouble
recognizing
foreign names
stored on my cell
phone.
Edge (CDQ, CWB) Vehicles Built From: 07-12-2015, GT4J 19A321 AKA enGBR, First Printing
SYNC
Voice command issues
Possible cause
The system may not be
reading the name the
same way you are
saying it.
You may be using the
wrong voice
commands.
You may not be saying
the name exactly as the
system saved it.
Contacts in your
phonebook may be very
short and similar or they
may contain special
characters.
Your phonebook
contacts may be in
capital letters.
You may be saying the
foreign names using the
currently selected
language for SYNC.
2
Possible solution
If the song titles are in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Do not use special characters in the title,
as the system does not recognize them.
Review the cell phone voice commands at
the beginning of the cell phone section.
You can also use the cell phone and media
suggestion lists to get a list of possible
suggestions when the system cannot fully
understand you.
Make sure you are saying the name exactly
as the system saved it. For example, if the
contact name is Joe Wilson, say "Call Joe
Wilson".
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
Do not use special characters such as 123
or ICE as the system does not recognize
them.
If the contacts are in capital letters, you
have to spell them. JAKE requires you to
say "Call J-A-K-E".
SYNC applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
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Table of Contents
Troubleshooting
