SYMPTOM
Controls Don't Work
All cook displays show green with meat size?
a. If no.
b. If yes AND stage displays show empty or
c. If "a" or "b" are still no.
d. If controls will not function as normal.
Code Displayed
a. Error code displayed as 2 lines of letters
Platen Opens Before
a. Was gap selector handle moved or not
Cook Cycle Ends
b. Was grill preheated for 30 minutes prior to
c. Above does not resolve issue.
Troubleshooting Guide
CHECK
"--".
and numbers.
completely seated on Adjustable Platen
during Cook Cycle?
start of cook cycle?
ACTION TO TAKE
a. Press & Hold button five seconds.
b. Do Hard Reset by pulling out white master
switch for a full 60 seconds. Push White
switch in and restart grill.
c. Press & Hold active stage button five
seconds to clear the lane.
d. Do Hard Reset by pulling out white master
switch for a full 60 seconds. Push White
switch in and restart grill.
a. Accurately note the display location and the
error code by line. Call for Service.
a. Cook cycle will not complete if gap selector
is moved.
b. Allow grill temperature to stabilize prior to
starting a cook cycle.
c. Call for Service.
38
C801/C801R/F802/P802/C803/C803R/C804