Taylor Company - Taylor C801 Operating Instructions Manual

The following information is from the Wendy's Troubleshooting Guide (part no. 064274). The "Checklist Before
Calling the Taylor Company Call Center" indicates the symptoms and appropriate action to take. The "After Hours
Service Call Protocol" lists the questions to expect when calling 877-222-7010 after 10:00 pm Central Time and
on weekends.
Checklist Before Calling the Taylor Company Call Center
SYMPTOM
Raw, Undercooked or a. Interference between platen or other object
Overcooked, Burned
Patties
b. Space between platen and grill surface to
c. Proper size patty (2 oz./4 oz.) placed under
d. Patties spaced and positioned correctly to
e. Meat temperature before laying patties
g. Release sheet condition.
h. Any residue or carbon build up on platen
Cook Cycle Won't Start
Is display green with meat size displayed?
(timing bar does not
a. If yes, does display change to timing bar
display)
b. If no, or timing bar does not display.
Platen Closed and Will a. Is there a timer being displayed?
Not Open
b. Press & Hold button five seconds.
C801/C801R/F802/P802/C803/C803R/C804
CHECK
(back splash, lane divider, release clips).
appear equal all the way around platen.
correct platen.
insure full coverage by platen front, back
and sides.
34°-40°F (1.1°C - 4.4°C) as stored.
f. Any residue or carbon build-up on grill
surface.
surface behind sheet.
i. Cook a full test run under adjustable and
corresponding fixed platen.
j. From full test run take internal meat
temperatures following operations manual
procedures (insure thermometer is
accurate).
when platen is closed?
ACTION TO TAKE
a. Install parts correctly to remove
obstructions.
b. If gap is visibly unequal, Call for Service.
c. Insure consistent use of the proper size
patties.
d. Insure consistent, correct orientation and
placement of patties.
e. Only use meat stored within the proper
pre-cook temperature range.
f. Water scrape more frequently.
g. Replace if worn or has pinholes.
h. Insure daily cleaning procedures are
thoroughly and consistently followed.
i. Compare same size patty from each platen.
If significantly different visually, Call for
Service.
j. If temperatures 185°F - 200°F (85°C -
93°C), no grill adjustment to be made.
Escalate to supervisor. If temperature is
below 175°F (79°C), Call for Service.
a. Normal operation, no action required.
b. Press & Hold button five seconds. If normal
green display appears, close platen to start
cook cycle. If not, insure grill has preheated
for 30 minutes. Call for Service.
a. Let timing finish before proceeding.
b. If platen won't open, and Up Arrow is
displayed, large font text or small font text,
note which and Call for Service.
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Troubleshooting Guide