EXFO FTB-1v2 Pro User Manual page 240

Troubleshooting
Solving Common Problems
Problem
The USB device I have
just connected is not
working.
The unit does not
recognize a test module.
The mobile broadband
USB modem key is
connected, but I am not
able to access the
Internet.
232
Possible Cause
The device has not
been detected.
You do not have the
proper driver for this
device.
Module application is
not installed.
Defective module.
There is no SIM card in
the USB modem key.
The USB modem key
is not detected
properly.
The SIM card has not
been activated or
there is a problem
with service package
that you purchased.
There is a problem
with the mobile
network.
Solution
Disconnect, then reconnect the
device.
Turn off the unit, then turn it on again.
Ensure that you have the right driver
(can be provided with the device
itself).
Install the corresponding application
using the Update Manager
application.
If the unit recognizes other modules,
the faulty module could be defective.
Contact EXFO.
Insert the SIM card into the USB
modem key. For complete
instructions, refer to the
documentation that came with your
modem key.
Disconnect the modem key from your
unit, and try connecting it again.
If the modem key is still not detected,
try connecting it to another USB port.
Contact your provider of mobile
services.
FTB-1v2 and FTB-1v2 Pro