Generate A Problem Report; Clean The Ata 191 - Cisco ATA 191 Administration Manual

Generate a Problem Report

Procedure
Step 1 Set up a server that can run your PRT upload script.
Step 2 Write a script that can handle the parameters listed above, or edit the provided sample script to suit your needs.
Step 3 Upload your script to your server.
Step 4
In Cisco Unified Communications Manager, go to the Product Specific Configuration Layout area of the
individual device configuration window, Common Phone Profile window, or Enterprise Phone Configuration
window.
Step 5
Check Customer support upload URL and enter your upload server URL.
Example:
http://example.com/prtscript.php
Step 6 Save your changes.
Related Topics
Problem Report Tool, on page 52
Generate a Problem Report
You can generate a problem report for the ATA 191 using the Problem Report Tool. When you generate a
problem report, a log file is generated and sent to the system administrator.
Procedure
You can generate a problem report using one of the following methods:
• Press the PRT button on the top panel of the ATA 191.
• On the web interface for the device, go to Administration > PRT Viewer. Click Generate PRT to

Clean the ATA 191

To clean your ATA, use a soft, dry cloth to wipe the surface. Do not apply liquids or powders directly on the
device. As with all non-weather-proof electronics, liquids and powders can damage the components and cause
failures.
Cisco ATA 191 Analog Telephone Adapter Administration Guide for Cisco Unified Communications Manager
54
The problem report is generated and sent to the system administrator. The LED turns green if the report
is sent successfully, or turns red if the report failed. Press the PRT button again to retry.
start the PRT process and generate a problem report.
Troubleshoot and Maintenance