Turn On Debug Flag For Media Or Sip; Resolve Startup Problems; The Ata 191 Does Not Register With Cisco Unified Communications Manager - Cisco ATA 191 Administration Manual

Resolve Startup Problems

Turn On Debug flag for Media or SIP

Procedure
Step 1
Sign into Cisco Unified Communications Manager Administration as an administrator.
Step 2 Select Device > Phone
Step 3 Locate the phone associated with the user.
Step 4 Navigate to the Product Specific Configuration Layout pane and set the fields.
Step 5
Navigate to the Product Specific Configuration Layout pane.
Step 6 In the Log Server field, enter an IP address and port of a remote system where log messages are to be sent.
Step 7 In the Remote Log field, select Enabled.
Step 8 In the Log Profile field, select Media.
Select SIP if you are configuring the SIP module to debug.
Step 9 Click Save.
Step 10 Click Apply Config.

Resolve Startup Problems

After installing an ATA 191 into your network and adding it to Cisco Unified Communications Manager, the
phone starts up. If the phone does not start up properly, see the following sections for troubleshooting
information:
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Related Topics
Phone Configuration Files, on page 16

The ATA 191 Does Not Register with Cisco Unified Communications Manager

If the ATA proceeds past the first stage of the startup process, with LED indicators flashing, but continues to
cycle through the messages, the ATA is not starting up properly. The ATA cannot successfully start up unless
it is connected to the Ethernet network and it has registered with a Cisco Unified Communications Manager
server.
These sections can assist you in determining the reason the phone is unable to start up properly:
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Cisco ATA 191 Analog Telephone Adapter Administration Guide for Cisco Unified Communications Manager
44
The ATA 191 Does Not Go Through Its Normal Startup Process
The ATA 191 Does Not Register with Cisco Unified Communications Manager, on page 44
ATA 191 Unable to Obtain IP Address, on page 48
Check Network Connectivity, on page 45
Verify TFTP Server Settings, on page 45
Troubleshoot and Maintenance