Unpacking The Receiver; Getting Technical Support - Topcon MR-2 Operator's Manual

Unpacking the Receiver

When you unpack the MR-2 receiver, verify that your receiver is not damaged from shipment. If it is damaged,
contact your Topcon dealer or Topocon technical support (see "Getting Technical Support"). After you unpack
your receiver, visit myTopcon (https://www.topconpositioning.com/support) and download the following items.
•
Warranty card
•
Topcon Receiver Utility (TRU) software with online help embedded in the software
•
TPStoRinex
•
Topcon Link
•
Occupation Planning
•
MR-2 Operator's Manual
•
GNSS Receiver Interface Language (GRIL) Reference Manual
•
B125 Integrator's Guide
You can purchase the following accessories for the MR-2 receiver from Topcon:
•
Cable, Power/Charger (P/Ns):
– 14-008052-01 (US)
– 14-008053-01 (AUS)
– 14-008054-01 (EUR)
•
Power supply with 48-in. Safeco connector (p/n: 22-034101-01)
•
External antenna, such as the Topcon PG-F1
•
External antenna cable
•
Serial cable – included with the device (p/n: 14-008207-02)
•
Power Adapter – included with the device (p/n: 1000231-01)
•
Optional Ethernet cable (p/n: 1008816-01)

Getting Technical Support

Before contacting a Topcon customer representative, see "Troubleshooting" on page 53 for some solutions that
may fix issues you might have with the receiver.
Contact your local Topcon dealer or visit the myTopcon website at https://www.topconpositioning.com/support
for technical support.
For quick and effective support, provide a detailed description of the problem.
When contacting Topcon for technical assistance, provide the following information:
1. A description of the following
– Field operation that was being performed when the problem occurred.
– Details of the unexpected behavior, symptoms, and any error messages that precede or follow the
problem.
– Problem occurrence and frequency or patterns.
2. Receiver information and configuration settings. For receiver information, click Information in TRU,
select Save to File, enter a file name, and save it to the computer.
3. Specifications of mobile devices and computers used in the field or office exhibiting the problem. These
specifications should include model information, version number, operating system information, memory
and storage capacity, etc.
4. Information about the system software, including the version number and steps to reproduce the problem.
5. A description of the field environment and/or observation conditions when the problem occurred.
Unpacking the Receiver
P/N: 1011907-01 2