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Troubleshooting
Service Instructions 869-M PREMIUM - 00.0 - 07/2018
Code Type
Meaning
4460 Warning
OP7000 connection lost
5001 Information
Incorrect class
5002 Information
Incorrect class or machine ID
connection error
5003 Information
Data version is too old
5004 Information
Checksum is incorrect
6360 Information
No valid data on external EEprom • Update software, internal
6361 Information
No external EEprom connected
6362 Information
No valid data on internal EEprom • Check machine ID
6363 Information
No valid data on the internal and
external EEprom (only
emergency operating features).
6364 Information
No valid data on internal EEprom
and external EEprom not
connected
6365 Information
Internal EEprom defective
6366 Information
Internal EEprom defective and
external data not valid (only
emergency operating features)
6367 Information
Internal EEprom defective and
external EEprom not connected
Remedial action
• Check connection
to OP7000
• Replace OP7000
• Replace control
• Change class
• Perform reset
• Change class
• Perform reset
• Perform reset
• Perform reset
data structures are not
compatible with the external
data storage device
• Connect machine ID
connection
• Switch off the control, wait
until the LEDs have gone
out, and then switch on the
control again
• Update software, the internal
data structures are not
compatible with the external
data storage device
• Check machine ID
connection
• Switch off the control, wait
until the LEDs have gone
out, and then switch on the
control again
• Update software, the
software version is not
compatible with the internal
data storage device
• Check machine ID
connection
• Switch off the control, wait
until the LEDs have gone
out, and then switch on the
control again
• Update software, internal
data structures are not
compatible with the external
data storage device
• Replace control
• Replace control
• Replace control
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