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Problems and Solutions
Dialling is not possible.
The power is on, but no
transmission takes place.
Fax and e-mail
transmission are not
possible.
Nothing is printed at the
receiving end.
A distorted image is
received at the other end.
Reception and copying problems
Problem
The machine doesn't
receive documents
automatically.
62
• Make sure the power cord is properly plugged into a
power outlet.
• Make sure that the telephone line is properly
connected to both the TEL. LINE socket and the wall
socket (see page 12).
• Make sure that the receiving machine has paper.
• If the receiving machine is in manual mode with no
attendant, reception will not be possible.
• Check the display for error messages.
• Pick up the handset and check for a dial tone. Dial the
receiving machine manually and make sure that it is
responding (you should hear a fax tone).
• If 100 pages or more are stored in memory (the
display shows 40% or higher memory use when
is pressed), fax and e-mail transmission may
not be possible. If the message reads 40% or more
memory use, you can fix the problem by printing all
the faxes held in memory (see page 37).
• Make sure that the document for transmission is
placed face down in the feeder.
• Noise on the telephone line may cause distortion. Try
sending the document again.
• Make a copy of the document on your machine. If the
copy is also distorted, your machine may need
service.
• Make sure that the reception mode is set to AUTO.
Solution
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