ShoreTel ShorePhone IP 230 User Manual
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ShoreTel ShorePhone IP 230 User Manual

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ShorePhone IP 230/230g Telephone
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Summary of Contents for ShoreTel ShorePhone IP 230

  • Page 1 ShorePhone IP 230/230g Telephone User Guide...

  • Page 2: Document And Software Copyrights

    ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors.

  • Page 3: Table Of Contents

    Contents GETTING STARTED ..........5 Your Phone's Display .
  • Page 4 Bridged Call Appearances........33 Silent Monitor / Barge In ........34 Extension Monitoring .

  • Page 5: Getting Started

    GETTING STARTED Welcome to your ShoreTel™ IP phone! Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, call handling modes for when you do not want to be disturbed, intercom, conferencing up to six parties, and much more.

  • Page 6: Your Phone's Display

    Your Phone's Display Your ShoreTel IP phone's display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phone’ s operating status. ShoreTel IP230/230g Idle Display...

  • Page 7: Guide To Status Icons

    Guide to Status Icons Your ShoreTel IP phone offers icons to help indicate the call state for the device. The table below lists the static and blinking icons, as well as the associated operational state. 230 LED 230g LED Blink...
  • Page 8 230 LED 230g LED Blink Icon Color and Color and State Icon Blink Pattern Blink Pattern Green Whisper Page Call Steady on Steady on Green Active Call Whisper Steady on Steady on Muted Extension Monitor States Idle Orange Idle and DND Steady on Idle and Message Waiting...
  • Page 9 230 LED 230g LED Blink Icon Color and Color and State Icon Blink Pattern Blink Pattern Green Green 800ms on Picked up Monitored 800ms on Orange 200ms on Ext. Call + Monitor 200ms off Ext on Active Call Green Orange Picked up Monitored 200ms on 200ms on...
  • Page 10 230 LED 230g LED Blink Icon Color and Color and State Icon Blink Pattern Blink Pattern Orange Steady on (Dial/Transfer Mailbox Steady on Only) MWI Green Green (Pickup, Pick/Unpark, 1000ms on, 1000ms on, Pickup NightBell 1000ms off 1000ms off Only) Offering Green Orange (Unpark, Pick/Unpark...

  • Page 11: Logging In

    You are now logged in. Your phone can receive calls, and you can check for new messages. With appropriate permissions (set by your system administrator), you can log into any ShoreTel IP phone on your network to assign your extension to that phone.

  • Page 12: Managing Calls - Basic Features

    To end a call, press the Headset button again. The figure below shows the information that appears on your ShoreTel IP phone when an outbound call is placed. Note that the soft keys at the bottom of the window are different from the soft keys that appear when the phone is idle –...

  • Page 13: Answering Calls

    A double ring signals an internal call, while a single ring signals an external call. On ShoreTel 230 and 230g phones, the call key also blinks green. If the information is available, the caller’ s name, number, and the incoming call icon appear on your display, as shown in the figure below.

  • Page 14: Sending A Call To Voice Mail

    Sending a Call to Voice Mail When an incoming call arrives, a To VM soft key becomes available, as shown in the figure on the previous page. Press the To VM soft key to send the caller directly to your voice mailbox. Diverting a Call You can send an incoming call to another extension or to an outside number without answering it.

  • Page 15: Making A Conference Call

    The Intercom function allows you to connect with another party without ringing the party through a call line. Both you and the recipient must be using a ShoreTel IP phone and have permission to use this feature (set by your system administrator). To intercom another party:...

  • Page 16: Placing A Call On Or Off Hold

    To place a call on hold, press the Hold button , or press the call's custom key, if available. On the ShoreTel 230 and 230 phones, the custom key blinks green, at which point you can safely place the handset on hook (or press the speaker or headset button) without ending the call.

  • Page 17: Audio Controls

    AUDIO CONTROLS Adjusting Ring Tone Volume To adjust the ring volume, while the handset is on hook and the speakerphone is off, press on the volume button. By pressing repeatedly, you can turn the ringer volume off. Adjusting Handset Volume To adjust the handset volume, while the handset is off hook, press on the volume button.

  • Page 18: Voice Mail

    VOICE MAIL A steadily flashing light on your phone’ s right-most upper corner and stutter dial tone signifies that you have unheard messages. The number of unheard messages appears on the idle screen of your phone’ s display by the icon Logging Into the Main Menu Voice Mai l To log in to the main voice mail menu, press the Voice Mail button...
  • Page 19 Choose one of the following options: Reply with a voice message Reply with a call back Return to the previous menu Hear envelope information (time and date sent) Move backward While listening to a message, you may “rewind” to several seconds earlier in the message.
  • Page 20 After the message is addressed, if desired, you can press: Mark / unmark urgent Request return receipt Listening to Saved Messages From the Main Menu, you can listen to saved messages by pressing To interact with saved messages, press any one of the options under “Listening to and Interacting with New Messages”...
  • Page 21 Reassign extension If you have the proper permission, you can assign your extension to any phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) To assign to your extension to your last external number. Set your password Enter your new password, followed by and repeat to confirm.
  • Page 22 The following options are available: Confirm Cancel Additional options The following additional options are available: Enable or disable Outlook automated call handling Change e-mail delivery options Disable e-mail delivery Enable e-mail delivery Enable e-mail delivery with voice message attached Mark voice messages heard after e-mail delivery Change agent state Log in and assign extension Log out...

  • Page 23: Leaving A Message And Message Options

    Leaving a Message and Message Options When your call is sent to voice mail, you may leave a message when prompted, or you can use one of the following options while listening to the mailbox greeting: Bypass greeting and leave a message, then hang up to send it. Transfer to assistant.

  • Page 24: Options

    OPTIONS Changing Call Handling Mode and Forwarding Use Personal Call Manager or Web Access to configure the modes with NOTE different call forwarding destinations and personal greetings. You can set one of five distinct call handling modes for your extension, including four “Do Not Disturb”...

  • Page 25: Changing Automatic Off Hook Preference

    Changing Automatic Off Hook Preference ShoreTel users who frequently use a headset may want to use the Automatic Off Hook Preference feature to select which audio path (speakerphone or headset) is automatically activated when placing or receiving calls. You can control the call activity with Personal Call Manager.
  • Page 26 To program the custom buttons, follow the procedure below: NOTE Contact your system administrator to verify that you have permissions to configure the programmable buttons on your phone before proceeding. Options Step 1 Press the Options button , followed by your password and then Scroll through the list to option 4.

  • Page 27: Changing The Agent State

    Changing the Agent State If you are a member of a workgroup and you need to log in to the workgroup at the start of your day, or log out to take a break, you can change your agent state via the interface. Note that the Agent State option is only available if your PCM client type is one of the following: Workgroup Agent, Workgroup Supervisor, or Operator.
  • Page 28 Step 4 Available options for Handsfree mode are Disabled and Enabled. Scroll to the desired option and then press the OK soft key. Press the Done soft key to exit. Step 5...

  • Page 29: Directory

    DIRECTORY You can use the Directory to find phone numbers on your network by pressing Di rector y , then: Press the keys that correspond with the first few letters of the extension's • owner's first or last name to have the Directory narrow the number of entries for you.

  • Page 30: Managing Calls - Advanced Features

    Please refer to “Answering Additional Calls” on page 14 for more information about managing calls on your extension. Conference Blind – The ShoreTel system allows you to conference up to • three parties (six depending on configuration) without having to consult with each new party before they enter the conference call.
  • Page 31 Please see “Overhead Paging” on page 36 and “Using Group Paging” on page 36 for more information. Park – The ShoreTel system allows users to park a connected call on • another extension. Please see “Parking and Unparking Calls” on page 37 for more information.
  • Page 32 If you need this feature, please review with your system administrator. Send Digits Over Call – The ShoreTel system allows users to send a • preconfigured set of DTMF tones out a trunk during a call. This feature is useful to quickly navigate external IVR systems as well as external systems requiring an account code.

  • Page 33: Bridged Call Appearances

    Unpark – The ShoreTel system allows users to unpark a connected call • from another extension. Please see “Parking and Unparking Calls” on page 37 for more information. Whisper Page – The ShoreTel system allows users with the proper •...

  • Page 34: Silent Monitor / Barge In

    Outbound caller-id configured for that BCA • DID number configured for that BCA • External identification or caller-id number of the user that initiated • the BCA call Outbound to an external emergency number (such as 911) – the • emergency identification or a CESID number of that user will be sent.

  • Page 35: Whisper Page

    Monitored extension Caller Caller’s number Monitored Extension You can pick up the call while it is ringing by pressing the custom key or by pressing the Answer soft key. You can send it to the monitored extension's voice mail by pressing To VM. You can also answer a call after the owner of the monitored extension has put it on hold by pressing the Pickup soft key.

  • Page 36: Picking Up The Night Bell

    By dialing the paging group extension associated with those users, you can record a message that will be broadcast over the individual speakers of those users’ ShoreTel IP phones. To use this feature, dial the Group Paging Extension given to you by your system administrator and wait for the confirmation tone.

  • Page 37: Parking And Unparking Calls

    broadcast to the other members of the Paging Group. Hang up when you have finished recording. Parking and Unparking Calls With the appropriate permissions (set by your system administrator), you can park a connected call on another extension by doing the following: Press the Park soft key.

  • Page 38: Call Manager Software

    CALL MANAGER SOFTWARE In addition to using the telephone interface of your IP phone to access the ShoreTel features, you can accomplish many of the same tasks with ShoreTel’ s Call Manager software. ShoreTel's Call Manager software provides a visual, information-rich interface for managing and controlling communications –...

  • Page 39: Web Access

    WEB ACCESS ShoreTel Web Access is a browser-based interface by which users can manage personal options and settings from any web browser from anywhere in the world. Call handling details and notification settings can be managed securely and easily from anywhere.

  • Page 40: Troubleshooting

    TROUBLESHOOTING Problem: The voice mail system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages. Solution: The voice mail system includes recently deleted messages still residing in the mailbox in the total count; the system will prompt you that your mailbox is full the next time you log into voice mail.

  • Page 41: Viewing Phone Information

    Viewing Phone Information To view information about your phone, such as IP address, subnet mask, version, and MAC address, follow these steps: NOTE This should only be done at the direction of your system administrator. With the phone on hook, press the Mute button Step 1 The LED should not light and you shouldn't hear any tones;...

  • Page 42: Rebooting Your Phone

    Rebooting Your Phone To reboot your phone, follow these steps: This should only be done at the direction of your system administrator. NOTE With the phone on hook, press the Mute button Step 1 The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset.

  • Page 43: Quick Reference Of Common Star Codes

    QUICK REFERENCE OF COMMON STAR CODES Park a call + ext. UnPark a call + ext. Picking Up a Remote Extension + ext. Picking Up the Night Bell Using the Intercom + ext. Barge In + ext. Silent Monitor + ext. Toggling the Hunt Group Status + HG ext.

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