ShoreTel 230 User Manual page 29

1 ShoreTel IP Phone 230/230g
Bridged Call Appearance – Bridged Call Appearances shares call appearance information
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across many separate IP phones, offering the benefit of faster call handling between users. The
feature is intended for key system environments (small offices or branch offices), such as an auto
dealership or small bank with 4 trunks and 8 IP phones. Please refer to
on page 31 for more information about managing calls using Bridged Call Appearances.
Call Appearance – Call appearance represents a phone call on your extension. Please refer to

Answering Additional Calls
extension.
Conference Blind – The ShoreTel system allows you to conference up to three parties (six
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depending on configuration) without having to consult with each new party before they enter the
conference call. Please see
Conference Consultative – The ShoreTel system allows you to conference up to three parties

(six depending on configuration) allowing you to consult with each new party before they enter the
conference call. Please see
Conference Intercom – The ShoreTel system allows you to conference up to three parties (six

depending on configuration) allowing you to consult using the intercom with each new party before
they enter the conference call. Please see section
information.
Dial Mailbox – The ShoreTel system allows you to call another user's mailbox without ringing their

phone. If you use this feature often, contact your system administrator about programming a
custom key. A custom key can be programmed to invoke the dial mailbox feature as well as
optionally include a specific mailbox for quick, one-touch feature operation.
Dial Number (Speed Dial) – The ShoreTel system allows you to program custom keys on your

phone for speed dial, allowing you to dial an extension or an external number with one touch.
Intercom – The ShoreTel system allows users with the proper permission to intercom other users

on the system. When you intercom another user, instead of their phone ringing, the called party
will hear a tone then you will be connected to their speakerphone. The dialed user must be using a
ShoreTel IP phone for proper operation. In addition to the fixed function key, a custom key can be
programmed to invoke the intercom feature with a specific extension for quick, one-touch feature
operation. Please see
Monitor Extension – The ShoreTel system allows users with proper permission to monitor the
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extension of another user. This helps manage incoming calls for that extension, and it also serves
as a shortcut when performing one of the following functions: dialing that extension, transfer,
conference, call parking, call pickup and intercom to that extension. Please see
Monitoring
Page – The ShoreTel system allows users with proper permission to access the overhead paging
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system (or page a group of ShoreTel IP phones), dial the number given by the system
administrator, wait for the confirmation tone, and then begin speaking. The message will be
broadcast over the on-site loudspeaker or through the speakers of the IP phones. Please see
Overhead Paging
Park – The ShoreTel system allows users to park a connected call on another extension. Please

see
Park and Page – This also allows a user to park a call and simultaneously do an overhead page.
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ShoreTel IP Phone 230/230g
on page 14 for more information about managing calls on your
Making a Conference Call
Making a Conference Call
Using the Intercom
on page 34 for more information.
on page 36 and
Parking and Unparking Calls
on page 15 for more information.
on page 15 for more information.
Making a Conference Call
on page 15 for more information.
Using Group Paging on page 36 for more information.
on page 36 for more information.
Programmable Custom Buttons
Bridged Call Appearances
on page 15 for more
Extension
User Guide 29