Shared Call Appearance; Shared Call Appearance Inbound And Outbound Calls - ShoreTel 230 User Manual

1 ShoreTel IP Phone 230/230g
Softkey options available to the Silent Coach recipient:
Consul: Places the active call on hold and establishes a two-way voice path between with the
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Silent Coach initiator.
While the recipient consults with the initiator, soft key options include:
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Show: Displays all call participants in the Telephone User Interface.
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Hangup: Terminates the Silent Monitor session.
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Shared Call Appearance

Shared Call Appearance is a ShoreTel client feature that establishes common Bridged Call
Appearance between a user (executive) and at least one other user (assistant). A Shared Call
Appearance is typically established to allow one or more assistants to manage inbound calls and
initiate outbound calls for an executive.
Programmable Buttons
Executives and Assistant users access aBCAs and the hotline circuit from the ShoreTel Connect client
or ShoreTel Phones through programmable buttons configured for Bridged Call Appearances. Buttons
for Executive Extensions are not configurable as Call Appearances.

Shared Call Appearance Inbound and Outbound Calls

Inbound Calls
The following scenario describes a typical process of receiving calls for an executive by an assistant
through Shared Call Appearances.
The inbound call flashes an aBCA indicator on the assistant's and executive's calling devices –
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ShoreTel Phone or the ShoreTel Connect client.The executive can answer the call at this time and
eliminate the assistant's role.
The assistant user answers the call that is flashing on the aBCA button and determines the caller's
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name and purpose
The assistant user places the call on hold.
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Note
Executive call timer gets reset if Executive puts call on hold.
The assistant user presses the hotline button to call the executive.
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ShoreTel IP Phone 230/230g
Resume: Restarts the recipient's original call.
Show: Displays all call participants.
HangUp: Terminates the call.
Shared Call Appearance
User Guide 33