ShoreTel 230 User Manual page 30

1 ShoreTel IP Phone 230/230g
Pickup – The ShoreTel system allows users with proper permission to pick up a ringing extension.
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Pickup Night Bell – The ShoreTel system allows calls to route to an extension that will ring on an
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overhead speaker. This feature can be convenient for off-hours when a caller needs to speak with
anyone at a site.
Pickup/Unpark – The ShoreTel system allows users to park a connected call on another
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extension, or unpark the call after it has been parked. Please see
page 36 for more information.
Record Call – The ShoreTel system allows users with proper permission to record active calls
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they are currently on. This feature is useful for certain users including writers, interviewers, sales
people, lawyers that must record calls for important business reasons. A custom key can be
programmed to invoke the record feature for quick, one-touch feature operation. If you need this
feature, please review with your system administrator.
Record Extension – The ShoreTel system allows users with proper permission to record an

active call on another extension. This feature is useful for certain users including ACD supervisors
that must record calls for important business reasons. A custom key can be programmed to invoke
the record feature as well as optionally include a specific extension for quick, one-touch feature
operation. If you need this feature, please review with your system administrator.
Send Digits Over Call – The ShoreTel system allows users to send a preconfigured set of DTMF
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tones out a trunk during a call. This feature is useful to quickly navigate external IVR systems as
well as external systems requiring an account code. A custom key can be programmed to invoke
the send digits feature as well as include desired digits to be sent for quick, one-touch feature
operation. If you need this feature, please review with your system administrator.
Silent Monitor – The ShoreTel system allows users with proper permission to silently monitor a

call on another extension. This feature is useful for certain users including ACD supervisors that
must monitor calls for important business reasons. A custom key can be programmed to invoke
the silent monitor feature as well as optionally include a specific extension for quick, one-touch
feature operation. If you need this feature, please review with your system administrator.
Transfer Blind – The ShoreTel system allows you to transfer a call to another party without having

to consult with that party before completing the transfer. Please see
for more information.
Transfer Consultative – The ShoreTel system allows you to transfer a call to another party
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allowing you to consult with that party before completing the transfer. Please see
Call
Transfer Intercom – The ShoreTel system allows you to transfer a call to another party allowing
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you to consult with that party using intercom before completing the transfer. Please see
Transferring a Call
Transfer to Mailbox – The ShoreTel system allows you to transfer a call directly to another party's
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mailbox. Please see
Transfer Whisper – The ShoreTel system allows a user with the proper permission to break into
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an active call and communicate with one party without the other party hearing the second ongoing
conversation. In this way, the user can consult with the other party before transferring the call to
him or her. In turn, the call recipient can respond privately (using the whisper mute feature) without
the other party hearing him or her.
30 User Guide
on page 14 for more information.
on page 14 for more information.
Diverting a Call on page 14 for more information.
Programmable Custom Buttons
Parking and Unparking Calls
Transferring a Call on page 14
Transferring a
ShoreTel IP Phone 230/230g
on