Rize Contemporary III Owner's Manual page 18

Warranty
5-Year Limited Warranty For Adjustable Bed Frames
PPJ, LLC ("CUSTOMATIC") WARRANTS THAT IT WILL,
AT CUSTOMATIC'S OPTION, REPLACE OR REPAIR
PURCHASER'S CUSTOMATIC™
DEFECTIVE DUE TO FAULTY WORKMANSHIP OR
MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED
IN THIS WARRANTY. CUSTOMATIC UNDERTAKES NO
RESPONSIBILITY FOR THE QUALITY OF THE GOODS
EXCEPT AS OTHERWISE PROVIDED IN THIS CONTRACT.
THERE ARE NO WARRANTIES THAT EXTEND BEYOND
THE DESCRIPTION ON THE FACE THEREOF.
THIS WARRANTY APPLIES ONLY TO THE MODELS OF THE
CUSTOMATIC® CUSTOMATIC™ SYSTEM LINE. THESE
MODELS MAY BE IDENTIFIED BY REFERENCE TO THE
SERIAL NUMBER ON THE PRODUCT
YEARS 1 THROUGH 5: FULL COVERAGE OF PARTS AND
LABOR
CUSTOMATIC models are warranted against defects in
the workmanship or materials for a period of five (5) years
from the warranty commencement date. During these first
five years of the warranty, the entire product is so covered,
including factory supplied electronics, electrical components,
drive motors, Wi-Fi module, power supply and power
supply cords, and massage motors. Upon notice during the
first through fifth year from the warranty commencement
date, CUSTOMATIC will send replacement parts to the
Purchaser, at no cost, in order to replace any such defective
part. In addition, CUSTOMATIC will pay all authorized
labor and transportation costs associated with the repair or
replacement of any parts which CUSTOMATIC determines
to be defective. This five (5) year warranty shall not apply if
the Purchaser does not return any and all defective parts to
CUSTOMATIC within 15 days of Purchaser's receipt of such
replacement parts furnished. Return of the frame, however,
should it need to be replaced, may be required.
In no instance will this warranty cover any damage attributable
to misuse or to normal wear and tear or to excessive weight
placed upon the product. Nor will this warranty cover any
purchaser other than the original purchaser nor will it cover
product purchased from an unauthorized third party. If you
are not the original purchaser of this product, you take "as is"
and "with all faults." Purchases of "Floor Models" are regarded
"as is" products & subject to the terms thereof. If you did
not purchase this CUSTOMATIC™ System directly from
CUSTOMATIC or any of its approved authorized distributor/
retailer dealers, we will require proof of purchase from you
demonstrating that you are the original purchaser and are
eligible to make a valid claim under this Warranty.
FRAME ONLY—LIFETIME WARRANTY
Notwithstanding the above, CUSTOMATIC extends a
LIFETIME WARRANTY on the frame itself used in this
product. Specifically, CUSTOMATIC warrants that for a
full 20 years, the estimated life of the frame, any defect in
the workmanship or the materials used in the frame itself
shall be covered. The 20-year time span will be dated from
the commencement of this warranty. For purposes of this
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Lifetime Warranty, the frame consists of the metal structure
of the base and specifically excludes its cover, its side rails,
SYSTEM IF IT IS decking and legs, actuator lift motors, massage motors,
control box, remote controls, Wi-Fi modules, power supply,
and any power supply cords. Return of the frame should it
need to be replaced, is not required.
ADDITIONAL TERMS AND CONDITIONS
In no instance will this warranty cover any damage attributable
to misuse or to normal wear and tear or to excessive weight
placed upon the product. Nor will this warranty cover
any purchaser other than the original purchaser nor will it
cover product purchased from an unauthorized third party.
If you are not the original purchaser of this product, you
take "as is" and "with all faults." If you did not purchase this
CUSTOMATIC® System directly from CUSTOMATIC or an
Authorized Dealer, we will require proof of purchase from
you demonstrating that you are the original purchaser and
eligible to make a valid claim under this Warranty.
This warranty does not include coverage for damage caused
by the Purchaser or by other users, if the product has been
used in a manner inconsistent with the operation and
maintenance procedures outlined in the Owner's Manual,
this Warranty, or any other applicable document published or
approved by CUSTOMATIC.
Nor does it include coverage if the product has been repaired
or modified by the Purchaser or by an unauthorized third
party or if the product has been damaged in transit.
This warranty does not apply to damage to mattresses,
fabric, cables, electrical cords or items supplied by
Resellers, as defined below. Contact the Reseller or other
appropriate party for warranty information on these items.
Nor does this warranty apply to any unnecessary service
calls, including costs for in-home service calls solely for
the purpose of educating the consumer about the unit or
finding an unsatisfactory power connection. In addition, if
the recommended weight restrictions are not followed (Twin,
Twin Long, Double, Queen, Split/Dual Queen, and Split/Dual
CA King bases – up to 850 lbs. each.), this warranty is void.
Replacement parts may be new or reconditioned at
CUSTOMATIC's discretion.
Except for the Lifetime Warranty provided for the frame of
this product, there is no warranty at all after five years, dating
from commencement of this Limited Warranty.
Additional Limitations on Warranty Coverage
In the event a warranty claim is filed and a warranty
replacement is deemed necessary, Purchaser will be required
to surrender the original product, including any components,
to CUSTOMATIC at the time of the replacement. Return of
the frame, however, should it need to be replaced, may be
required.
Repairs to or replacement of the CUSTOMATIC® System or