Rize Contemporary III Owner's Manual page 16

Troubleshooting
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SYMPTOM
The adjustable bed is squeaking.
The adjustable bed stutters when in
motion.
Split base system is out of sync. Only
one of the two bases raises or both
bases raise but one side is higher than
the other.
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SOLUTIONS
1. Remove nuts, bolts, and white bushings.
2. Lubricate them by applying the grease with a
Q-tip. (Lubrication can be obtained by contacting
Customatic's Customer Care Center).
3. When placing lubricated nuts, bolts, and white
bushings back onto the adjustable base, make sure
there is a looser tightening on the nut.
4. Additional solution: After completing these steps,
spray the nuts, bolts, and white bushings with a
lubricant (WD-40).
1. Clear any clutter or obstructions under and around
the adjustable base. Radio frequency interference
from other remotes or electronic devices may
affect normal operation.
2. Check the batteries in the remote.
3. Press the lift buttons firmly and accurately.
Sync one remote to both bed frames. For more
information, see "Synchronizing two beds for tandem
operation" on page 12.