Osburn's Warranty - Osburn Cordova Series Installation And Operating Instructions Manual

e-mail : tech@osburn-mfg.com
The warranty of the manufacturer extends only to the original consumer purchaser and is not
transferable. This warranty covers brand new products only, which have not been altered,
modified nor repaired since shipment from factory. Proof of purchase (dated bill of sale), model
name and serial number must be supplied when making any warranty claim to your Osburn
This warranty applies to normal residential use only.
installation, lack of maintenance, over firing, negligence or accident during transportation are
not covered by this warranty.
This warranty does not cover any scratch, corrosion or discoloration caused by over firing,
abrasives or chemical cleaners. Any defect or damage caused by the use of unauthorized parts or
others than original parts void this warranty.
An authorized qualified technician must perform the installation in accordance with the
Instructions supplied with this product and all local and national building codes. Any service
call related to an improper installation is not covered by this warranty.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product
is found to be defective, the manufacturer will repair or replace such defect and reasonable
f i r e - p a r t s . c o m
transportation fees will be refunded. Repair work covered by the warranty, executed at the
purchaser domicile by an authorized qualified technician requires the prior approval of the
manufacturer. Labour cost and repair work to the account of
predetermined rate schedule and must not exceed the wholesale price of the replacement part.
The manufacturer at its discretion may decide to repair or replace any part or unit after
inspection and investigation of the defect. The manufacturer
discharge all obligations with respect to this warranty by refunding the wholesale price of any
warranted but defective parts
The manufacturer shall in no event be responsible for any special, indirect, consequential
damages of any nature, which are in excess of the original purchase price of the product.
Combustion chamber (weldings only)
Stainless baffle
Carbon Steel baffle
Gas Valve, piezo, thermopile, thermoswitch, burner
Logs
Ceramic glass (thermal breakage only)
Paint, gasket, blower, Blower thermoswitch and rheostat
Gold plating (tarnishing)
Shall your unit or a components be defective, contact immediately your Osburn dealer. Prior to
your call make sure you have the following information necessary to your warranty claim
treatment:
•
Your name, address and telephone number;
•
Bill of sale, dealer's name;
Before shipping your unit or defective component to our plant, you must obtain from your Osburn
dealer an Authorization Number. Any merchandise shipped to our plant without authorization
will automatically be refused and returned to sender.
1700, rue Léon-Harmel, Québec (Québec) G1N 4R9
tel. : (418) 527-3060
LIMITED WARRANTY
DESCRIPTION
fax : (418) 527-4311
web site : www.osburn-mfg.com
Damages caused by misuse, abuse, improper
the manufacturer are based on
may, at its discretion, fully
WARRANTY APPLICATION
PARTS
5 years
5 years
2 years
1 year
N/A
5 years
1 year
5 years
•
Serial number and model name as indicated on
the nameplate fixed to the back of your unit;
•
Nature of the
information.
dealer.
LABOUR
5 years
1 year
1 year
1 year
N/A
N/A
N/A
N/A
defect and any relevant
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