Troubleshooting; Picture And Sound - Tesla Series 3 Quick Start Manual

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TROUBLESHOOTING

Note: Below troubleshooting list is only for reference, some models may not have all functions
and the actual problem may differ from it. If the problem persists after solutions, please contact
your local support center.
General Problem
Issues
Remote control does
not work.
Poor signal
Multimedia Player
Issues
Audio is normal but
video is abnormal.
Video is normal but
audio is abnormal.

Picture and Sound

Issues
No picture, no sound.
Abnormal picture
Normal picture, no
sound
Solutions and Explanations
1. Check the remote sensor on the remote control.
2. Change the batteries.
3. Batteries are not installed correctly.
4. Main power is not connected.
This is usually caused by interference from cell phones, walkie-talkie,
automotive ignition system; neon, electric drill or other electronic
equipment or radio interference sources.
Solutions and Explanations
1. The media file maybe damaged, Check if the file can be played
on the PC.
2. Check if video and audio codec is supported.
1. The media file maybe damaged, Check if the file can be played
on the PC.
2. Check if video and audio codec is supported.
Solutions and Explanations
1. Check the signal source.
2. Plug another electrical device into the outlet to
make sure it is working or turned on.
3. Power plug is bad contact with the outlet.
4. Check the signal.
1. For no color or bad picture quality, you may:
1) Adjust the color option in menu settings.
2) Keep the TV at a sufficient distance from other electronic
products.
3) Try another channel, maybe exist broadcasting signal problem.
2. Bad TV signal (Display mosaic or snowflakes)
1) Check the signal cable and adjust the antenna.
2) Fine tune the channel.
3) Try another channel.
1. If no sound, unmute or increase the sound volume.
2. Open the sound menu and adjust "Balance".
3. Check if a headphone has been inserted in, if so, pull out the
headphone.
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