Basic Troubleshooting - Tesla Q55K925SUS Quick Start Manual

BASIC TROUBLESHOOTING

Problem
Poor picture and sound quality
No picture or sound in TV status
No sound or sound is too low at
maximum volume
No colour, wrong colour or tints
Picture rolls vertically
Blurred or snowy picture, distorted
sound
Remote control malfunctions
Image is not centred on the screen
"No Signal" on HDMI source
Solution
• Try a dierent channel
• Adjust the antenna
• Check all connections
• Try another channel
• Press the TV/AV button
• Make sure TV is plugged in
• Check the antenna connection
• Check the volume settings on any external speakers connected to your
television
• Adjust the TV volume accordingly
• Check another channel or input
• Check that MUTE hasn't been turned on
• Make sure the program itself is broadcast in colour
• Select the picture menu, then adjust the colour and tint submenus
• Check all connections
• Check direction, location and connections to your antenna
• Issues may be caused by the use of an indoor antenna (poor signal)
• Replace remote control batteries
• Check battery terminals
• Remote is out of range, move closer to TV
• Remove any obstructions between remote and IR sensor of TV
• Make sure the power cord to your TV is plugged in and turned on
• Adjust the horizontal and vertical position
• Test the device with a dierent HDMI cable
• Plug the device into another HDMI port
• Try a dierent device connected to the same cable and port
• Perform a factory reset on your TV
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