Troubleshooting - Care of Sweden CuroCell S.A.M. PRO User Manual

7. Troubleshooting

Problem
The pump does not start
Pump is operating but
the mattress is not inflating
normally
The user sinks
Mattress not stationary
Noisy pump,
or vibrations can be felt
If your questions are not answered by the above information, please contact Care of Sweden
or your local dealer for further assistance.
Solution
Check that the power cord is connected to a socket.
Check that all fuses are OK.
Check that air is coming from the pump and that
the power cord is connected correctly. If the pump is working
but no air is coming out, the pump should be serviced.
Check that the CPR valve is closed.
Check that the mattress and the mattress connector are not
damaged.
Check that the tubes are intact.
Check that the air filter is not blocked.
The comfort settings might be incorrectly set. Adjust the
Pressure (is lying directly on the mattress) and wait a few
minutes. Check again using the "hand check" (see section 3.4).
Check that the CPR valve is closed.
Check that the mattress is secured to the underlying mattress
with the elastic straps
foam core (CuroCell
straps to the moving parts of the bed base.
Check that the pump is correctly attached to the bed.
Resonance may occur in parts of the bed. Remove the pump
and listen to see whether there's any difference. This can be
fixed by placing the pump on a level, sturdy surface. Or by
putting, for instance, a towel between the pump and the
bed.
13
or, if the mattress has an integrated
S.A.M.® PRO CF16), secured with the