Troubleshooting; Support - Axis T8504-E User Manual

AXIS T8504–E Outdoor PoE Switch

Troubleshooting

Troubleshooting
The following troubleshooting table guides you through the most common problems. If you cannot find the information you are
looking for, contact your local dealer for further assistance.
Problem
Pinging the unit IP address fails.
Unit can be pinged from a local host,
but when trying to use the unit's ping
utility there is no response.
Software cannot be updated via TFTP.
Log on to the unit by SSH works, but
SSH session terminates after a while.
No SNMP trap events are received.
SysLog server IP is properly set, but
log messages are not received.
Logging in to the unit does not work
since RADIUS/TACACS+ was enabled.
PoE SNMP traps are not sent.

Support

Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately,
your reseller will forward your queries through the appropriate channels to ensure a rapid response. If you are connected to
the Internet, you can:
• visit axiscompanion.com/manuals for a complete set of product specific user manuals and system installation guides
• download user documentation and software updates
• find answers to resolved problems in the FAQ database, search by product, category, or phrase
• report problems to Axis support staff by logging in to your private support area
• chat with Axis support staff
Corrective steps
1. Verify that your PC and unit share the same IP network.
2. Launch SysLog server.
3. Turn off the unit and then turn it back on. Wait for the SysLog message #0 to
appear, reporting the unit IP address.
1. Turn off the host firewall.
2. If ping is okay, go to the advanced firewall options and enable the ping option,
TFTP (UDP port 69) and SNMP trap ports (UDP port 162).
1. Use the unit ping utility to ping the host running the TFTP server application.
2. Turn off the firewall or enable UDP port 69.
3. Verify that the appropriate update file package was copied to the root folder
of the TFTP server.
SSH session terminates after three minutes if no key is pressed and no activity takes place.
1. View the unit configuration using a web browser.
2. Verify that SNMP is selected.
3. Verify that the remote SNMP manager IP matches.
4. Verify that the trap community string matches the remote SNMP manager
trap configuration.
5. Turn off the firewall on the SNMP manager station or allow UDP port 162 to
pass through it.
Turn off the host firewall or allow UDP port 514 to pass through it.
1. Follow instructions in Recover username and password on page 7 .
2. Configure all settings that include RADIUS/TACACS+ values, leaving Enable
Authentication disabled.
3. Use the feature "Test username and password" on the RADIUS/TACACS+
webpage to verify that a remote user can log in to the unit.
4. Set Enable Authentication to enabled.
1. Enable RFC3621 notification on the SNMP configuration webpage.
2. Configure SNMP trap manager IP.
3. EnableSNMPv2 or SNMPv3.
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