Appendix C Troubleshooting Tips; Appendix C.1. Communicating With The Quickserver Over The Network; Appendix C.2. Before Contacting Technical Support Take A Diagnostic Capture; Figure 27: Ethernet Port Location - SMC Sierra Monitor FS-QS-1010 Quickserver Start-Up Manual

Appendix C Troubleshooting Tips

Appendix C.1. Communicating with the QuickServer Over the Network

•
Confirm that the network cabling is correct.
•
Confirm that the computer network card is operational and correctly configured.
•
Confirm that there is an Ethernet adapter installed in the PC's Device Manager List, and that it is
configured to run the TCP/IP protocol.
•
Check that the IP netmask of the PC matches the QuickServer. The Default IP Address of the
QuickServer is 192.168.2.X, Subnet Mask is 255.255.255.0.
o
Go to Start|Run
Type in "ipconfig"
o
o
The account settings should be displayed.
o
Ensure that the IP Address is 102.168.2.X and the netmask 255.255.255.0
•
Ensure that the PC and QuickServer are on the same IP Network, or assign a Static IP Address
to the PC on the 192.168.2.0 network.
•
If using Windows XP or later, ensure that the firewall is disabled.

Appendix C.2. Before Contacting Technical Support Take a Diagnostic Capture

When a problem occurs that cannot be resolved with regular troubleshooting, take a log via the
FieldServer Toolbox. Send this log together with a detailed description of the problem to
support@sierramonitor.com
diagnose the problem.
NOTE: While all necessary documentation is shipped with the FieldServer on the USB flash drive,
these documents are constantly being updated. Newer versions may be available on the
Sierra Monitor website.
•
Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the
FieldServer-Toolbox.zip via the Sierra Monitor Resource Center
•
Extract the executable file and complete the installation.
•
Connect a standard CAT5 Ethernet cable between the PC and QuickServer.
•
Double click on the FS Toolbox Utility.
for evaluation. The Diagnostic Capture will allow us to rapidly

Figure 27: Ethernet Port Location

Page 51 of 60
QuickServer Start-Up Guide
Software Downloads.
Ethernet Port