Integrated Contactless And Chip Technology; Chip Technology Q&A - VeriFone VX 520 Quick Reference Manual

20 | VERIFONE VX | QUICK REFERENCE GUIDE

INTEGRATED CONTACTLESS AND CHIP TECHNOLOGY

CONTACTLESS PAYMENTS
For added convenience for both you and your customers, certain
Verifone VX Evolution devices are equipped to automatically support
contactless payments. In many cases, a separate PIN pad can be
attached to your terminal, to allow your business to begin processing
chip cards and contactless payments. Your customers could tap or hold
their contactless payment method (cards, fobs, mobile phones, etc.) on
the device to submit account information to the terminal, removing the
need to swipe, insert or manually key.
During a sale transaction, the terminal will display the "Tap/Insert/
Swipe/Key Card" prompt and the contactless symbol. At this time,
customers with contactless-enabled payment methods should touch
or tap them on the terminal's screen. Your terminal will process
contactless payment transactions as if a card were swiped or inserted.
As an added security measure, transaction amounts over a pre-set
threshold will require a card swipe.
EMBEDDED CHIP CARD TECHNOLOGY
Your Verifone device may also support chip card technology. A chip
payment card looks just like a regular card but has an embedded chip
on the front in addition to the standard magnetic stripe on the back.
What you see on the front of the card is not the actual microchip, but
a protective overlay. The microchip provides an additional level of
authenticity for the transaction.
When a customer presents a chip card, you should initiate a sale and
then pass the terminal POS device to the customer (if you do not have
an external PIN pad). The customer inserts their card into the chip
reader at the bottom of the terminal or PIN pad, where it should
remain until the transaction completes. Your terminal will instruct the
customer when to remove their card. This ensures that the card never
leaves the customer's possession and that your business does not
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accept counterfeit plastics.
WHAT IS CHIP TECHNOLOGY?
Chip technology is an evolution in our payment system that will help
increase security, reduce fraud and enable the use of future value-
added applications. Chip cards are embedded with a micro computer
chip. Some may require a PIN instead of a signature to complete the
transaction process.
WHAT ABOUT MAGNETIC STRIPE CARDS?
Your terminal will still have the capability to process magnetic stripe
cards. Chip cards will still have a magnetic stripe in order to be
compatible with other international and regional standards so that
customers will be able to use their cards on your terminal.
WHAT ARE THE TRANSACTION
PROCESSES AND NEW PROMPTS?
Your terminal can process EMV transactions for chip cards that have
been issued in the U.S. or from other countries. In addition, your
terminal will continue accepting all non-chip payment cards. Simply
use the magnetic stripe for those transactions.
To process a chip card transaction, follow these five steps:
1. Initiate the transaction on your terminal by pressing [0], selecting
Sale or [Enter], and following any additional prompts.
2. Ensure the customer has access to the payment device by passing
it to them if necessary.
3. The customer inserts the chip card into the chip card reader (slot
on the bottom-front of the terminal) and leaves it there until the
transaction completes.
4. Follow the prompts displayed on the terminal.
5. Let the customer complete the transaction by keying in a PIN or
signing the receipt.
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CHIP TECHNOLOGY Q&A
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