Sensaphone IMS-4010 User Manual page 11

Returning an IMS Unit for Repair
In the event that any of your Sensaphone IMS-4000 units do not function properly, we suggest that you do
the following:
1) Record your observations regarding the individual unit's malfunction.
2) Call the Technical Service Department at 610.558.2700 prior to sending the unit to Sensaphone for
repair.
If the unit must be sent to Sensaphone for Servicing, please do the following:
1) Unplug the power supply.
2) Disconnect all cables, inputs and wiring.
3) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a
sturdy shipping box.
4) To avoid shipping delays, you must include the following information :
a) Your name, address and telephone number.
b) A note explaining the problem.
5) Ship your package to the address below:
6) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for
damage or replacement.
SERVICE DEPARTMENT
SENSAPHONE®
901 Tryens Road
Aston, PA 19014