Aastra 6757i User Manual page 22

Directory
The Directory is used (typically implemented as an IVR option) to provide callers with a
dial-by-name directory of your staff. To add a Directory, click Applications - Directory.
● Directory Name - Name of this directory.
● Directory Description - Description of this directory.
● Caller ID Name Prefix - You can optionally prefix the Caller ID name when callers are dialing from the Directory. ie: If
you prefix with "Sales:", a call from John Doe would display as "Sales:John Doe" on the extensions that ring.
● Announcement - Greeting to be played on entry to the directory. See System Recordings.
● Invalid Retries - Number of times to retry when receiving an invalid/unmatched response from the caller.
● Invalid Retry Recording - Prompt to be played when an invalid/unmatched response is received, before prompting the
caller to try again. By default a pre-recorded system message is used. You can alternatively use a System Recording
you created yourself.
● Invalid Recording - Prompt to be played before sending the caller to an alternate destination due to the caller pressing
0 or receiving the maximum amount of invalid/unmatched responses (as determined by Invalid Retries.) By default a
pre-recorded system message is used. You can alternatively use a System Recording you created yourself.
● Invalid Destination - Destination to send the call to after Invalid Recording is played.
● Return to IVR - When selected, if the call passed through an IVR that had "Return to IVR" selected, the call will be
returned there instead of the Invalid destination.
● Announce Extension - When checked, the extension number being transferred to will be announced prior to the
transfer.
● Directory Entries - This is where you define which of your extensions callers can "look up" through the directory. Click
the green plus to add an extension. Select an extension from the list presented. Select the Name Announcement. By
default it will be "Voicemail Greeting" which will play the voicemail NAME greeting the user recorded when setting up
their Voicemail. If they haven't recorded a NAME greeting, you can optionally select Text-To-Speech or Spell Name.
The Dial field is optional. By default it will contain the number of the extension you selected, but you can choose an
alternate number.
When finished, click "Submit" and then the red "Apply Changes" button.