Announcements
Use Announcements to play system recordings for incoming
callers and then direct the call to another service, group, or
extension. (See System Recordings)
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Applications - Announcements
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Enter description of announcement (example, "business hours")
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From the Recording drop-down menu, select a previously
uploaded/recorded System Recording
If desired, you can have the recording repeat.
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Check "allow skip" if you would like callers to be able to skip the recording
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by pressing a key
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If callers are being directed to this announcement from an IVR you have the
option of returning the caller to the origin IVR. Check the Return to IVR box
to do so. This will override the Destination option.
If "Return to IVR" does not apply, then set a destination for callers to be
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routed to after announcement is complete.
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Click "Submit Changes" and then the red "Apply Config" button on top.