Aastra 6757i User Manual page 21

IVR
IVR (Interactive Voice Response) is a very common feature of PBX systems. It is the interactive voice menu present on my
business phone systems. To create your own IVR click Applications - IVR. Refer to the screenshots on the previous page.
● IVR Name - Create a name for your IVR
● IVR Description - Optional, describe your IVR
● Announcement - Specify the system recording your IVR will play to the caller. (See
"System Recordings")
● Direct Dial - If you want callers to be able to dial extensions directly from your IVR,
select "Extensions" here. Otherwise leave at disabled
● Timeout - The amount of time, in seconds, the IVR will wait for a response from the
caller
● Invalid Retries - The number of times the IVR will permit an invalid response from a
caller
● Invalid Retry Recording - The audio prompt the IVR will play to the caller when they
select an invalid option. By default the system will use pre-recorded prompts but you
can select a system recording you created yourself
● Append Announcement on Invalid - If enabled, the IVR will replay your IVR
announcement each time your caller selects an invalid option
● Return on Invalid - Applies only if caller was routed here from another IVR. If so, and
this option is enabled, the caller will be returned to the previous IVR if they select an
invalid option
● Invalid Recording - The audio message played to the caller after they've exceeded the
number of invalid retries permitted
● Invalid Destination - Where the call is routed after the caller exceeds the number of
invalid retries permitted
● Timeout Retries - The number of times the IVR will wait for a response from the caller
● Timeout Retry Recording - The audio prompt the IVR will play to the caller when
they exceed the allowed Timeout time without pressing a key.. By default the
system will use pre-recorded prompts
● Append Announcement on Timeout - If enabled, the IVR will replay your IVR
announcement each time your caller exceeds the timeout time without pressing a
key
● Timeout Recording - The audio message played to the caller after they've
exceeded the number of timeout retries permitted
● Where the call is routed after the caller exceeds the number of timeout retries
permitted
IVR Entries
Here is where you set your menu options and destinations.
Click the green plus icon to add more fields or the trash can to delete select fields.
Under Ext enter a number key option. Choose the destination beside it. For example, you
may want callers to be able to "Press 1 for reception." Enter 1 in Ext and set the Destination
to Extension (after which it will prompt you to specify who's extension, reception in this
case.)
If you check the "Return" box, it will return the caller to a previous IVR, if applicable, when
that number is pressed. This option overrides the destination box.
When you're finished creating your IVR, click "Submit" and then the red "Apply Changes"
button.