Voice Form Questionnaire Features - Samsung OfficeServ 7100 series System Description

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System Reports
Many useful system reports are available from the web management.
These may aid in traffic studies, or detecting misuse.
Voice Prompted Programming
From any touch-tone phone in the world an administrator can record custom prompts, add,
delete, or modify mailboxes, and change scheduled modes.
Voice Studio
An included voice studio lets you re-record any prompt in the system and even edit it for
better sound.

4.4.6 Voice Form Questionnaire Features

This feature allows the OfficeServ 7100 Voice Mail to be used to conduct surveys or
collect a response to a pre-programmed questionnaire. Answers are collated and stored in a
specific mailbox (es), or the answers may be split into many different mailboxes.
These mailboxes and messages are administered by subscribers just like any other mailbox
and message, the subscriber simply logs in and listens to the message. This is a useful tool
any time you need to collect specific information from a caller and do not have an available
staff member to take the call directly. The answers are then listened to so that a paper or
electronic form could be filled out by the subscriber listening to the message.
Multiple Response Destinations
Caller responses during a VoiceForm session can be routed to multiple mailboxes.
Any part of a caller's response may be distributed among several mailboxes.
For example, a VoiceForm session might be designed to process customer orders. Portions
of the caller's responses could be sent to an accounting mailbox for credit approval while
the rest of the responses are routed to a shipping department mailbox to expedite the order.
Playback Header Prompt
Each response recorded by a caller in a VoiceForm session can be prefaced by a playback
header prompt which links the response to the question. This feature helps in transcription
of caller responses by providing reference markers within the caller's total response.
With playback headers, when a caller skips a question, the transcriber does not lose his
place within the composite VoiceForm message.
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