Voice Mail Features - Samsung SVM 400 User Manual

Multiple Language Support The SVM 400 can support multiple languages. When additional languages are
installed, callers may select a language option at the beginning of the call and continue in the chosen lan-
guage. Additionally each mailbox may be assigned a default language, so that each subscriber can use a spe-
cific language. Check with your Samsung Representative for language availability.
Multi Level Menu The SVM 400 comes default with 4 menus to answer calls in the day, night, holiday or
weather (which can actually be used for any emergency). The SVM 400 will support the creation on additional
menu blocks allowing you to build complex multilevel routing scenarios with single digit selections.
Operator Access Callers may connect with an available operator any time by dialing 0.
Single Digit Call Routing Any menu can be configured to recognize single digit routing options, or use the
same digit as the leading entry of a multi-digit routing option. For example, in the menu processor, "2" can be
used to route a caller to the sales department and "203" to transfer the caller to a subscriber's extension.
Answer Machine Emulation This feature allows you to monitor calls left in your voice mail box through the
speaker of your keyset. In function it is very much like screening a call on your home answer machine.
Auto Log In When calling Voice Mail, the DS 616 system can correctly identify you as the caller and ask for
your password (optional). The benefit of this is that you do not have to identify yourself to the SVM 400, it
knows who is calling and what mailbox you want to access.
Auto Forward Message auto forward allows messages left in one mailbox to be automatically forwarded to
another mailbox. The delay time before the message is forwarded is programmable between 00:00 (immediate-
ly) and 23:59 (1 day). After the message is forwarded it may be deleted or saved in the original mailbox.
Automatic Conversation Record With the SVM 400 card installed in your DS 616 phone system, you may
record all the phone conversations for specific extensions. An optional tone with a programmable delay may be
played to alert callers and employees during the recording process.
Note: Call Record utilizes the conference feature. The number of people who can use the CR feature simultane-
ously is limited to the number of available conference circuits in the system.
Warning: Before using this feature, make sure that you are not violating any state or federal laws. Some states
require that the recorded party be notified. STA is not responsible for any illegal use of this feature.
Caution: These features make use of on-demand or real time recording, and depend on the availability of a free
port.
There are three reasons for this:
a) The use of this feature places an increased burden on the usage of system ports. The auto attendant takes
only a few seconds to answer and transfer a call, a typical voice mail message takes 20 or 30 seconds, but
a recorded conversation can last several minutes.
b) Although the SVM 400 system employs in-band technology making it more port efficient than conventional
systems, it is still easy for both ports of a two port system to be in use, (e.g. one person checking their
messages and one incoming call being answered). When this happens the SVM 400 can not be accessed,
no auto attendant, no voice mail, and no call record.
c) If all ports are busy, a subscriber can check messages later, an incoming caller can be routed to the opera-
tor but the requirement for immediate call recording can occur with no warning and if missed usually can
not be repeated.
Broadcast The designated system administrator can broadcast a message to everyone in the system.
Call Back When listening to your voice mail messages you may press one key to automatically call back the
person who left you the message, this call back feature may be allowed for internal calls and/or external calls.
Long distance may be either allowed or denied and specific area codes may be allowed or denied. For external
calls, Caller ID is used and therefore must be received from the phone company.

VOICE MAIL FEATURES

SVM 400 Technical Manual Page 9
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