Auto Attendant - Samsung OfficeServ 7100 series System Description

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4.4.2 Auto Attendant

Alphabetic Directory (Multiple)
Callers who do not know an extension number in the system but do know a name, may
enter the first few letters of the person's name and be transferred. This system may even be
used internally if an extension number is not known. The OfficeServ 7100 Voice Mail
allows for over 1000 unique directory systems, each one can search on either the first or
last name.
Auto Attendant Routing
The Auto Attendant can transfer or route callers based on the digits they enter.
Callers may be transferred to station, groups or the system directory to select a subscriber
based on their name.
Automatic After Hours Answering
The Main Auto Attendant greeting for the OfficeServ 7100 Voice Mail changes from the
day to the night greeting automatically when the phone system changes from day to night
mode. Multiple additional modes may be defined for special applications.
Announce Hold Position
If callers are allowed to hold for a busy extension, the OfficeServ 7100 Voice Mail is able
to intermittently inform the caller of their place in the queue.
Announce Hold Time
If callers are allowed to hold for a busy extension, the OfficeServ 7100 Voice Mail is able
to intermittently inform the caller of the estimated hold time before being answered.
Camp On Support
Each station user on the system may decide if they want the OfficeServ 7100 Voice Mail to
transfer additional calls to them if they are on the phone. Calls transferred to a busy station,
if unanswered will be sent to voice mail or any other destination according to the user's
needs.
Direct to Mailbox
You may have mailboxes on the OfficeServ 7100 Voice Mail system that do not have
associated stations. This is ideal if you have a small number of employees in your office
but numerous employees outside the office that need to keep in contact.
Holidays and Special Events
When your business closes because of a holiday or special event the OfficeServ 7100
Voice Mail can provide a special appropriate prompting to your callers.
You may create specific holiday schedules so that this process becomes automatic.
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