Voice Mail/Auto Attendant Integration - Samsung DCS-816 Programming Manual

SAMSUNG
DCS-816
VOICE MAIL/AUTO ATTENDANT
This section focuses mainly on in–band integration.
Because of the increased popularity of voice mail and auto attendant use, DCS-
816 includes many programmable options to address this demand. The degree
of integration that can be achieved depends on the abilities of the voice mail/auto
attendant (VM/AA) system as well as the telephone system.
This list details the capabilities provided by the DCS-816 for voice mail via in–
band integration.
Hardware Provisions
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Software Provisions
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INTEGRATION
The VM/AA system must be connected to single line circuits on
any SLI port.
Each port is equipped with a dedicated DTMF receiver for
detecting DTMF signalling from the VM/AA.
These ports also provide an instant break in loop current when
the calling party hangs up. This is called a disconnect signal.
SCREENED OR UNSCREENED TRANSFER
There are no special codes needed to transfer a call. Simply
hookflash, receive transfer dial tone and dial the destination.
DIRECT IN LINES
Any C.O. call can be assigned to ring at an individual station or a
station hunt group assigned to the VM/AA.
CALLS OR RECALLS TO THE OPERATOR
Dialling 0 will always result in a ringback signal. If the operator is
busy, the call continues to ring in queue to the operator. This
prevents a caller from dialling 0 and reaching another mailbox
because the operator is busy.
MESSAGE WAITING
A VM/AA port can leave a message at any station or group of
stations. The message waiting indication can be set or cancelled
at any station or station group with or without the stations ringing.
IN–BAND SIGNALLING
DCS-816 can be programmed to send the calling station's
extension number after the voice mail system answers. These
DTMF signals may include a leading digit to indicate the type of
call and additional information about the original caller. DTMF
2-9
Programming
February, 1999