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Samsung OfficeServ User Manual

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OfficeServ Operator User Manual
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide.
Any
questions
concerning
information
presented
here
should
be
directed
to
SAMSUNG
TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr. Richardson, TX. 75082 telephone (972) 761-
7300. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the
erroneous interpretation or use of information presented in this guide.

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  • Page 1 SAMSUNG TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr. Richardson, TX. 75082 telephone (972) 761- 7300. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
  • Page 2 Samsung Telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    INTRODUCTION Introduction... 1 Document Content and Organization... 1 Conventions... 2 References ... 2 CHAPTER 1. Introduction to the OfficeServ Operator Overview ...4 Introduction to the OfficeServ Operator... 4 System Requirements ... 5 Functions of the OfficeServ Operator ...5 CHAPTER 2. OfficeServ Operator Installation Preparations Before Installation ...7...
  • Page 4 Searching a BLF Group... 26 BLF Group Management... 28 Device Management ... 31 Calling Functions... 36 Icons for Status Display... 39 Status Bar ...39 CHAPTER 4. OfficeServ Operator Settings Changing Telephone Line ...41 Option Settings ...42 General... 43 Key Telephone... 44 Columns ... 45 Display...
  • Page 5 Unhold ... 62 Transfer ... 63 Consultation Transfer ... 64 Station Park ... 65 Attempt/Cancel a Conference ... 66 Add/Remove Participants or Leave a Conference Call... 67 Page ... 68 Additional Functions ...68 Hold with Note ... 68 Target Hold (Transfer Reservation) ... 69 Orbit Park ...
  • Page 6 ANNEX B. Importing/Exporting Excel Files Importing Data in an Excel File Format Into a Phone Book ...86 Exporting Phone Book Data to an Excel File...90 ABBREVIATION SOFTWARE LICENSE AGREEMENT & LIMITED WARRANTY Home Page Table of Contents...

  • Page 7: Introduction

    This chapter describes the method of using the general and additional system functions by using the call control buttons, mouse, keyboard, or popup menus. ANNEX A. Retrieving the Call Log This chapter describes the method of viewing a call log provided by the OfficeServ Operator. Home Page Table of Contents...

  • Page 8: Conventions

    The iDCS 100/500 R2 Programming Manual describes MMC list and how to set MMC. OfficeServ Link User Guide The OfficeServ Link User Guide describes the functions of the OfficeServ Link and method of installing or using the OfficeServ Link. Home Page...
  • Page 9 Introduction to the OfficeServ Operator OfficeServ Operator The OfficeServ Operator is a Windows based operator console for the Samsung iDCS 100/500 R2 products. It provides a complete call control facility for operators and reception staff within the company, and provides an easy to use and intuitive interface for handling calls.

  • Page 10: Chapter 1. Introduction To The Officeserv Operator

    Overview Introduction to the OfficeServ Operator The OfficeServ Operator is a PC-based console, which is a telephony application that interfaces with the iDCS 100/500 R2 systems. Once the operator receives a request for call operation from the iDCS system the operator connects or transfers the call using the OfficeServ Operator.

  • Page 11: System Requirements

    Call Processing by Using the Keyboard/Mouse The user can use the keyboard or mouse to operate calls. If the operator answers a call by lifting the handset, the operator can use the OfficeServ Operator and phone by turns when required.
  • Page 12 Direct Trunk/Direct Station (DT/DS) button information of an operator station, which are set in the OfficeServ system, are displayed. The DID information is displayed in the DID list. The station groups, speed dial numbers, and DT/DS information are displayed in the BLF list.

  • Page 13: Chapter 2. Officeserv Operator Installation

    Introduction to the OfficeServ Operator’. How to Install Before you run setup, locate the IP address of the PC on which the OfficeServ Link application is installed, you will need this information to complete the installation of OfficeServ Operator. OfficeServ Link distributes the messages from the telephone system to each client. You may need to ask your system administrator for this IP address.

  • Page 14: Procedures For Installing The Officeserv Operator

    Procedures for Installing the OfficeServ Operator Follow the steps below to set up the OfficeServ Operator: Double-click the execution file of OfficeServ Operator installation CD, or downloaded OfficeServOperator.exe to see the installation screen below: Click [Next>]. Read the Software License Agreement from the window below carefully, and click [Yes]:...
  • Page 15 By default, the folder for the program installation is ‘C:\..\Samsung Electronics\OfficeServ Operator’. If the user wants to install the program in another folder, click [Browse...] to select a folder. Enter the name of the program folder (e.g. OfficeServ Operator) in the window below, and click [Next>]. Home Page...
  • Page 16 Once the window below appears, click [Edit...] to modify the information about phone numbers or modem options: The window that displays phone numbers and modem options depends on the user’s operating system. Once the window below appears, fill out each field and click [OK]. Home Page Table of Contents...
  • Page 17 Calling Card Select one of tone dialing and pulse dialing. Once the window below appears, enter the IP address of the OfficeServ Link in [Server IP Address] and click [OK]. If an invalid IP address is entered, the OfficeServ Operator will not be connected to the OfficeServ Link.
  • Page 18 Home Page Table of Contents Click [Finish] from the window below to terminate the OfficeServ Operator setup. Once the OfficeServ Operator setup is completed, a shortcut icon for the OfficeServ Operator is created on the desktop of the PC.

  • Page 19: Starting The Officeserv Operator

    Call: Allows the user to make a call. Tools: Allows the user to use message functions through the OfficeServ Link or create a phone book by using an Excel file, retrieve the call log, or set the options of the OfficeServ Operator.

  • Page 20: Main Window

    Operator, the window that allows the user to set a station number during initialization appears as shown below: Select an extension number to be used from the OfficeServ Operator and click [OK]. Initialization Process The initialization process means that the OfficeServ Operator downloads the...
  • Page 21 <Held Calsl> window as well ; thus, the information can be used very usefully for supporting multiple companies or departments. Displays the devices of the OfficeServ Operator in the format of cards or lists. If the station port is the same as the C.O.line port, this window will show the current status of the device.

  • Page 22: Menus

    Allows the user to view the call log. For details, refer to ‘Annex A. Retrieving the Call Log’. Runs the EasySet. Selects a line to be used in the OfficeServ Operator. Sets the options of the OfficeServ Operator. Home Page Table of Contents...

  • Page 23: Information Window

    User’s Guide About Information Window The information window gives OfficeServ Operator users necessary information. This window also displays messages received from other station subscribers. The figure below shows the example of the information, which is displayed in the <Information> window when a new call is connected.

  • Page 24: Incoming Calls Window

    Incoming Calls Window The figure below shows the calls connected to the OfficeServ Operator in sequence. The columns displayed in the <Incoming Calls> window are described below: Column Caller Identification. Phone number and name of the caller Phone number and name of a call connected to the DID...

  • Page 25: Modifying The Caller Information

    The columns displayed in the <Active Calls> window are described below: Column Phone number and name of the caller Phone number and name of a call connected to the DID State Call status Duration Elapsed time since call connection Details Other information Caller Information Information about the caller...

  • Page 26: Saving New Customer Information

    Saving New Customer Information To save new customer information, enter an extension number or external phone number in [Tel No.]. Select the [Save Contact] menu to see the window below: Select the table to save and click [OK]. Create a new table. Select the checkbox of [New], enter the table name, and click [OK] to save the information in the table.

  • Page 27: Call Features

    Select a number of the list of the recently forwarded numbers and click the [T] button at the right of the window to forward a call to the number. Using the Recently Forwarded Number To use the recently forwarded number, the caller information must be NOTE displayed.

  • Page 28: Held Calls Window

    Call Button Window This window displays the input field for the destination number and call buttons required to control calls in the OfficeServ Operator. Press a number of the keyboard without putting the mouse cursor on [Destination] to see the number entered in the [Destination].

  • Page 29: Did Window

    The call buttons are described below: Button Dial Answer Drop Hold Unhold Transfer, Toggle Station Park Orbit Park Conference Page Camp On Transfer to Voice Mail Call Recording with Voice Mail Callback Leave Message Redirect Off Hook Voice Announcement (OHVA) Complete Transfer Redial Reestablish...

  • Page 30: Did Inter-Working Blf Group Settings

    The columns are described below: Column DID number set in the system Name DID name set in the system BLF group name that inter-works with the DID Use of the Queue List The Queue list is used for the operator program of the call center. Currently, NOTE the list is not supported.

  • Page 31: Blf (Busy Lamp Field) Window

    The BLF device in the format of a list displays the device status, phone numbers, and names. The devices for the OfficeServ Operator consist of multiple groups. ‘*’ is displayed at the left of the BLF group created by default.

  • Page 32: Searching A Blf Group

    Home Page Table of Contents Searching a BLF Group The user can search a BLF group based on phone number, name, or note. When pressing [F5] of the keyboard, the [Find] text field next to <Note> is focused in the window. Enter the phone number, name, or note of the BLF the user wants to search and click the [Find] button or [Enter] key to search the BLF.
  • Page 33 Home Page Table of Contents When clicking the [Find] button or [Enter] key, the window focus moves to BLF ‘201’ and ‘201’ is entered in the destination box. If multiple search destinations exist, use arrow keys. Searching by Name When pressing [F5] and entering characters except for 0 to 9, a name is automatically selected and the BLF device starting with the character is searched and displayed.

  • Page 34: Blf Group Management

    Home Page Table of Contents Click the [Find] button or [Enter] key. Then, the window focus moves to the BLF device with a name of ‘Rob Wylie’. ‘202’, which is the phone number of ‘Rob Wylie’, is entered in the destination field of the call button window.
  • Page 35 Deleting the BLF Group Select a BLF group to be deleted from the list box of the <BLF> window and right-click on the group to select the [Delete] menu. Once the window that prompts the user to delete the group appears, click [Yes] to delete the selected BLF group.
  • Page 36 Enter the name to be changed once input is active. The name of the default group marked as ‘*’ cannot be changed. Refreshing the BLF Group Right-click on the list box of the <BLF> window and select [Refresh] to change the list of the BLF group to the recent data.

  • Page 37: Device Management

    Home Page Table of Contents Drag and drop the selected device on a new BLF group (Group 3) by using the mouse. The selected device will be added to the group. Device Management Adding a Device Right-click on the BLF group and click [New Device] to add a system device to the BLF group. Select a device to be added from [Number] in the window below and fill out [Name] and [Note].
  • Page 38 Home Page Table of Contents Click [OK] to add the newly created device to the BLF group. Adding a Speed Dial Number Right-click on the BLF group and select [New Speed Dial] to add a number including a C.O.line connection number (e.g. mobile phone, external phone) to a speed dial number. Enter a speed dial number to be added in [Number] in the window below and fill out [Name] and [Note] : If the user wants to dial an external phone number, enter the C.O.line connection number first (e.g.
  • Page 39 Modifying the Device Select and right-click the BLF device to be modified. Then, select [Edit Lamp]. Modify [Name] and [Note] in the window below and click [OK]. Deleting the Device Select and right-click the BLF device to be deleted. Then, select [Delete Lamp]. Home Page Table of Contents...
  • Page 40 Once the window that prompts the user to delete the device appears, click [Yes] to delete the selected device. Device View Type The device view types in the BLF area include Card View, List View, and Number View. Right-click on the BLF area and select the desired view type from [View] to select a device view type.
  • Page 41 Refreshing the Device Right-click on the BLF area and select [Refresh] to change the status of the BLF device to new data. Selecting the Refresh Menu Select a BLF device from the <BLF> window and [Refresh] to import and NOTE display the status of the selected device.

  • Page 42: Calling Functions

    Applying Device Size The changed device size is applied to other BLF groups the same. NOTE Calling Functions Dialing Select and right-click a device to dial and select or double-click [Dial]. Pickup Select and right-click a BLF device that is being connected and can be picked up and click or double-click [Pick Up].
  • Page 43 Transfer/Complete Transfer Select and right-click a BLF device and click or double-click Transfer/Complete Transfer during being connected. Setting/Releasing Do Not Disturb (DND) Select and right-click a station device the user wants to set or release DND and click [DND]. Setting Call Forwarding Unconditional Enter the called number by using the keyboard to set call forwarding unconditional.
  • Page 44 Home Page Table of Contents Right-click on the station device for call forwarding unconditional and select [All Call Forward]. Releasing Call Forwarding Unconditional Select and right-click on the station device where call forwarding unconditional has been set and select [All Call Forward].

  • Page 45: Icons For Status Display

    Icons for Status Display Device status is displayed at the left of the BLF device numbers. Icon Blank Idle Status Busy Out of Service In conference Off-Hook or Ringback Disconnected Do Not Disturb On hold Station lock A phone is ringing Shows that all forwarding has been set Outgoing speed dial number created from the database Speed dial number set by the user...
  • Page 46 Allows the user to select either day or night mode. When double-clicking CRL (Clear)/RP1~RP6, the window that prompts CRL/RP1~RP6 the user to select a Ring Plan (RP) is displayed. The OfficeServ Operator runs depending on selected RPs. Shows that the <Caps Lock> key is set.

  • Page 47: Chapter 4. Officeserv Operator Settings

    This section describes the procedures for adding the outgoing call information saved in the phonebook to the BLF group. Changing Telephone Line Select [Phone Lines] from the [Tools] menu to change the telephone line of the OfficeServ Operator. Select an extension to be used by the OfficeServ Operator and click the [OK] button.

  • Page 48: Option Settings

    Option Settings Select [Options] from the [Tools] menu to set various options for using the OfficeServ Operator. The [Options] window is composed of many tabs as described below: General Sets general option values. Key Telephone Selects the information to be received from the OfficeServ system.

  • Page 49: General

    General This tab enables the user to set general option values of the OfficeServ Operator. Parameters of the [General] tab are described below: Parameter Extension Passcode OfficeServ Link IP Addr. OfficeServ Link Port Calls with out of Service DID Redirect to...

  • Page 50: Key Telephone

    ‘Automatic Drop’ is set. Key Telephone This tab enables the user to select information to be retrieved from the switch whenever the user starts the OfficeServ Operator. Parameters of the [Key Telephone] tab are described below: Parameter...

  • Page 51: Columns

    DID table, CLIP table or station group setup. Description Telephone number and name of the other party DID number and name Time elapsed since the call was displayed on the list Additional information such as re-termination or transfer...

  • Page 52: Display

    Call-related notes entered by the operator Displays the [Orbit Park] button Description Determines the number of messages to be displayed, which are received from the OfficeServ Operator or the OfficeServ Call. Determines whether to display instructions for effectively using the OfficeServ Operator.

  • Page 53: Toolbar

    This submenu enables the user to select the [Call Control] buttons to be used in the <OfficeServ Operator> main window. Seven call control buttons, ‘Dial’, ‘Answer’, ‘Drop’, ‘Hold’, ‘Retrieve a held call’, ‘Transfer’, and ‘Park’, are initially selected by default.

  • Page 54: Station Group

    This tab enables the user to select a station group from the station groups set in the iDCS system. Then the selected station group will be displayed on the BLF group list of the OfficeServ Operator. After selecting a station group to be displayed in the BLF group list, click the [OK] button.

  • Page 55: Call Control

    DB. Call Control This tab is used to determine how the OfficeServ Operator should handle the current call when a common call or a held call arrives while the user is busy. Parameters of the [Call Control] tab are described below:...

  • Page 56: Blocked Cids

    Parameter Do not allow to answer other calls when a call exists Blocked CIDs This tab enables the user to block undesired calls. Calls from the phone numbers registered to the block list are automatically transferred to the station set in the [Blocked Calls Redirect to] tab of the [General] menu.

  • Page 57: Urgent/Vip Cids

    Urgent/VIP CIDs This tab enables the user to set an urgent or important call. Since calls from the phone numbers registered to the Urgent/VIP CIDs list are displayed red on the Incoming Calls window, the calls can be easily recognized. Parameters of the [Urgent/VIP CIDs] tab are described below: Parameter Enter a phone number and click [Add] to register the number to...

  • Page 58: Color

    Color This tab enables the user to change the color of the title bar and the color of trunk calls and the colors for BLF statuses on the <Incoming Calls> window and, <Active Calls> window and <Held Calls> window. Select a basic color or click [Define Custom Colors>>] to select a desired color and click [OK]. The options are described below: Category Parameter...

  • Page 59: Advanced

    Category Parameter External Connection Restore Initial Common Color Advanced This tab enables the user to set a password that inhibits common users from changing the current options. Parameters of the [Advanced] tab are described below: Parameter If this check box is checked, users must enter a password into a window that appears by selecting [Options] from the [Tools] menu to Limit Option open the <Option Setting>...

  • Page 60: Function Key

    Home Page Table of Contents Function Key This tab enables the user to set the function keys from [F7] to [F12], which are used for call control. Click a function key. After assigning a function to the selected key, press the selected key to execute the assigned function.

  • Page 61: Message Handling

    Enable Message This menu enables the user to login to the OfficeServ Link, which serves as a message server, and exchange messages. However, messages can be exchanged only while the user is logged in to the OfficeServ Link. Select [Enable Message] from the [Tools] menu.

  • Page 62: Add Outgoing Blf Group

    If the user is logged in to the OfficeServ Link, the <Send Message> window will be displayed as shown below: If the user is not logged in to the OfficeServ Link, the user can automatically login to the OfficeServ Link by selecting the [Send Message] menu.
  • Page 63 Home Page Table of Contents Select the table to be added, and click the [Run] button. If a valid external outbound call information exists in the selected table, the <Outgoing BLF> window is displayed as shown below: Click the [OK] button to register the outgoing BLF group with the ‘^Business’ name to the BLF group window.

  • Page 64: Chapter 5. Call Control

    The progress of a call is displayed accordingly on the <Incoming Calls> window, <Active Calls> window, or <Held Calls> window. OfficeServ Operator users can control calls by using call control buttons or the [Call] menu.

  • Page 65: General Functions

    Button Call Menu Leave Message Redirect OHVA Complete Transfer Redial Reestablish General Functions Dial Dialing methods provided by the system are as follows: Dialing a Call by using the Call Control Button Enter a phone number, and click the [Dial] button( call will be displayed as ‘Ringback’...

  • Page 66: Answer

    Select and right-click a device from the <BLF> window. And then select the [Dial] menu. Entering Numbers and Special Characters from a Keyboard The OfficeServ Operator enables the user to conveniently enter the numbers NOTE from 0 to 9 and special characters such as # and * using the keyboard without putting the cursor on the text box.

  • Page 67: Drop

    Home Page Table of Contents Answering a Call by using the Call Control Button Select a call to answer, and click the [Answer] button ( Answering a Call by using the [Enter] Key Select a call and press the [Enter] key to answer the call. Answering a Call by Double-clicking Double click an incoming call from the <Incoming Calls>...

  • Page 68: Hold

    Selecting the Call on the Top of the <Active Calls> Window Press the [F3] key to select the first call on the list of the <Active Calls> NOTE window. Press the [F4] key to select the first call on the list of the <Held Calls>...

  • Page 69: Transfer

    Transfer The OfficeServ Operator provides two types of call transfer, the Blind Transfer and Consultation Transfer. The OfficeServ Operator uses Consultation Transfer by default. Blind Transfer is applied when a call is transferred by dragging and dropping the call to the BLF.

  • Page 70: Consultation Transfer

    Canceling Call Transfer by using the [-] Key The extension number of the caller and the extension number of the final recipient are displayed in <Active Calls> window when the call transfer is attempted. Press the [-] key to cancel the call transfer. Canceling Call Transfer by using the Popup Menu The extension number of the caller and the extension number of the final recipient are displayed in <Active Calls>...

  • Page 71: Station Park

    Home Page Table of Contents The operator can toggle a call between a ‘Connected’ station and a station ‘On Transfer ’, or complete the call transfer. Toggling a Call by using the Call Control Button Once the [Transfer] button changes to the [Toggle] button, press the [Toggle] button ( Completing Consultation Transfer by using the [Enter] Key Press the [Enter] key to complete the consultation transfer.

  • Page 72: Attempt/Cancel A Conference

    Home Page Table of Contents Parking a Call on an Available Station through Drag-and-Drop Press the [Alt] key and drag a call from the <Active Calls> window, and drop the call on an available station in the <BLF> window. Attempt/Cancel a Conference This menu enables multiple users to join a conference call.

  • Page 73: Add/Remove Participants Or Leave A Conference Call

    Add/Remove Participants or Leave a Conference Call This section describes the procedures for adding and removing participants of a conference call, and leaving the conference call. The OfficeServ system supports up to five participants for a conference. Adding Participants Participants can be added during a conference call as described in the ‘Attempt/Cancel a...

  • Page 74: Additional Functions

    Call Log database after the call is completed and can be verified through the ‘Log Viewer’. ‘Hold with Note’ function of the OfficeServ Operator This is one of the main functions of the OfficeServ Operator. This function NOTE allows users to check the reason why a call was held when the user answers and handles the held calls.

  • Page 75: Target Hold (Transfer Reservation)

    ‘Target Hold’ function of the OfficeServ Operator This is one of the main functions of the OfficeServ Operator. This function NOTE enables the user to hold a call, monitor the state of the target station, answer the held call, and transfer the call at the same time.

  • Page 76: Orbit Park

    NOTE call recall time set in the system elapses, the held call will be automatically recalled to the OfficeServ Operator. It is recommended that the held recall time of the system be lengthened to efficiently use the ‘Target Hold’ function.
  • Page 77 Home Page Table of Contents Saving a Call by using the [Tab] Key Press [F4] to open the <Held Calls> window, and press the [Tab] key to select number 0. Then, the number 0 button will be displayed blue. Press the [Enter] key to save the call in number 0. After the call is saved, ‘P:0’ is displayed in the [Note] column and the number 0 button is displayed in yellow as shown below.

  • Page 78: Call Back

    Reanswering a Call by using the [Tab] Key Press [F4] to open the <Held Calls> window, press the [Tab] key to select the target number displayed in yellow, and press the [Enter] key to reanswer the call saved in the selected number.

  • Page 79: Leave Message

    Leave Message If the target station is busy or does not answer, the caller can leave a message. Leaving a Message by using the Call Control Button After dialing the station, click the [Message] button ( Leaving a Message by using the Popup Menu After dialing the station, right-click a device from the <Active>...

  • Page 80: Ohva

    The user can leave a message to another subscriber’s voice mailbox by selecting [Leave Voice Message] from the [Call] menu. After entering the extension number in [Destination] of the <OfficeServ Operator> Call Button Window, select [Leave Voice Message] from the [Call] menu.

  • Page 81: Transfer To A Voice Mailbox

    Enter the extension number of the recipient, and click the [Transfer to a Voice Mailbox] button Record Voice Messages Click the [Record] button ( The recorded messages are automatically saved in the voice mailbox of the OfficeServ Operator user. While recording messages, ‘REC’ is displayed on the status bar. Redirect This function allows the user to transfer incoming calls to another station.

  • Page 82: Pickup

    Pickup If the connected station does not answer the call, another OfficeServ Operator user can pick up the call. Call Pickup by Double Clicking Double-click the station that will pick up a call from the <BLF> window. The icon below is displayed when a call is connected to a station of the <BLF>...
  • Page 83 Home Page Table of Contents Pressing the [Insert] Key to Hold the Targeted Reconnected Call on Hold Again When a targeted call on hold is reconnected and ‘Hold Recall: extension number’ is displayed at the [Details] field of the <Active Calls> window, Press the [Insert] key to do a target hold. Pressing the [Insert] Key to do an Orbit Park the Reconnected Call on Orbit Park Again When a call on orbit park is reconnected and ‘Park Recall: Zone number’...

  • Page 84: Annex A. Retrieving The Call Log

    This chapter describes the procedures for retrieving the call log in the OfficeServ Operator. Log Viewer Start Select the [Log Viewer] menu from the [Tools] menu of the OfficeServ Operator, and execute the Log Viewer to retrieve the call log.

  • Page 85: Log Viewer Menus

    Log Viewer Menus The OfficeServ Operator allows the user to store the logs of both incoming and outgoing calls in the database. The <Run> menu consists of submenus as shown below: Category Statistics Total Log Inbound Calls Log Outbound Calls Log...

  • Page 86: Retrieving Logs

    Typically, all logs are displayed in a descending order. When clicking a column header in a specific row of each log screen, the logs are sorted in an ascending or descending order. Retrieving Logs Retrieving Statistical Logs Follow the steps below to retrieve statistical logs. Select the [Statistics] menu from the [Run] to see the <Statistics>...

  • Page 87: Retrieving All Logs

    Retrieving All Logs Follows the steps below to retrieve all logs. Select the [Total Log] menu from the [Run] to see the <Total Log> window. Enter the start time and end time for retrieving logs. Click [Run] to see the search results within the time period.

  • Page 88: Retrieving Inbound Calls Logs

    Sort out the calling list by column by clicking the headers of the list to retrieve the call log. The window below shows the example of sorting out the list by the phone number column. Retrieving Inbound Calls Logs Follow the steps below to retrieve inbound calls logs. Select the [Inbound Calls Log] menu from the [Run] to see the <Inbound Calls Log>...

  • Page 89: Retrieving Outbound Calls Logs

    Enter the start time and end time for retrieving logs. Click [Run] to see the search results within the time period. Retrieving Outbound Calls Logs Follow the steps below to retrieve outbound calls logs. Select the [Outbound Calls Log] menu from the [Run] to see the <Outbound Calls Log> window.

  • Page 90: Retrieving Station Calls Logs

    Retrieving Station Calls Logs Follow the steps below to retrieve station calls logs. Select the [Station Calls Log] menu from the [Run] to see the <Station Calls Log> window. Enter the start time and end time for retrieving logs. Click [Run] to see the search results within the time period.

  • Page 91: Retrieving Cid Logs

    Retrieving CID Logs Follow the steps below to retrieve CID logs. Select the [CID Log] menu from the [Run] to see the <CID Log> window. Enter the start time and end time for retrieving logs and DID No./Name. Click [Run] to see the log retrieval results for the DID No. or DID name within the time period.

  • Page 92: Importing Data In An Excel File Format Into A Phone Book

    OfficeServ Operator phone book, or for exporting the phone book to an Excel file. Importing Excel Files The OfficeServ Operator allows the user to import the phone number data in an Excel file format into OfficeServ Operator. Exporting Excel Files The OfficeServ Operator allows the user to export the phone book data to an Excel file.
  • Page 93 In the window below, click the [Index] button to select the Excel file to import. Click the [Next>] button. Select the worksheet to import from the window below, and click the [Next>] button. When selecting a worksheet, some data of the worksheet are displayed. Home Page Table of Contents...
  • Page 94 Select the range of the Excel Sheet to import, and click the [Next>] button. If the whole worksheet is required to import, select [Whole]. If the partial worksheet is required to import, select [Partial]. Then, set the range. The window below shows the range of a selected worksheet ranging from the 1st line of the A column to the 10 column.
  • Page 95 In the window below, select the phone book table where the imported data will be stored, and click the [Next>] button. When the user wants to store the data in a new table, check the New Table, and enter the name of the new table. When the user wants to store the data in the existing table, check the Existing Table, and select one from the list.

  • Page 96: Exporting Phone Book Data To An Excel File

    Follow the steps below to export phone book data to an Excel file. Select the [Import/Export Excel Files] from the [Tools] in the main window of the OfficeServ Operator to see the [Excel Import/Export Wizard] window. Select the PBook.mdb from the phone book files, and click the [Import] button.
  • Page 97 When the dialog box below prompts the user to confirm the selection, click the [Finish] button. Once the import of the Excel data is successfully completed, the message below is displayed: Home Page Table of Contents...
  • Page 98 ABBREVIATION Busy Lamp Field Call Back Compact Disk Caller Identification CLIP Calling Line Identification Presentation Central Processor Unit Clear (Ring Plan) Computer Telephony Interface Database Direct Inward Dialing Do Not Disturb Direct Station Direct Trunk Man Machine Command Message ODBC Open Database Connectivity Record Ring Plan...

  • Page 99: Copyright

    GRANT OF LICENSE. This License Agreement grants you following rights: SOFTWARE: Samsung grants to you a personal, non-exclusive license to make and use one (1) copy of the SOFTWARE accompanying this Agreement on any single computer, provided the SOFTWARE is in use on only one computer at any time.
  • Page 100 Samsung warrants that (a) the SOFTWARE will perform substantially in accordance with the accompanying written materials for a period of ninety (90) days from the date of receipt, and (b) any Samsung supplied hardware accompanying the SOFTWARE will be free from defects in materials and workmanship under normal use and service for a period of one(1) year from the date of receipt.

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